TECHNO FUNCTIONAL CONSULTANT L1

Wipro; Jacksonville (FL); On-site; USD 60,000 - 135,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Other leave options

Job summary

Wipro in Jacksonville, FL requires a Production Support professional with Unix maintenance expertise and 5-8 years of experience to manage incident response across advisory and framework applications within Global Wealth and Investment Management.

The role emphasizes cross-functional collaboration, root-cause analysis, and timely restoration of issues, with a comprehensive benefits package and potential eligibility for standard medical and dental benefits.

Qualifications

• 5-8 years of experience in production support and incident management.
• Unix - implementation and maintenance expertise.

Responsibilities

• Provide production support services, including incident management for single-user issues, branch outages, and infrastructure triage.
• Coordinate with Problem Management teams for issue resolution and root cause analysis.
• Continuously build and maintain application and operational knowledge.
• Identify and implement process improvements, including runbooks, monitoring, and alerting enhancements.
• Partner with cross-functional teams to address process gaps, technology gaps, and stability concerns.
• Ensure timely communication and status updates to stakeholders, including senior leadership.
• Be accountable for restoration and resolution of all production application issues within agreed timelines.

Skills

Unix maintenance

Job description

Job Description

The individual will work in Production Support within the Global Wealth and Investment Management line of business, focused on advisory and framework applications.

Key Responsibilities

• Provide production support services, including incident management for single-user issues, branch outages, and infrastructure triage.
• Coordinate with Problem Management teams for issue resolution and root cause analysis.
• Continuously build and maintain application and operational knowledge.
• Identify and implement process improvements, including runbooks, monitoring, and alerting enhancements.
• Partner with cross-functional teams to address process gaps, technology gaps, and stability concerns.
• Ensure timely communication and status updates to stakeholders, including senior leadership.
• Be accountable for the restoration and resolution of all production application issues within agreed timelines.

Mandatory Skills: Unix - Implementation and Maintenance

Experience: 5-8 Years

The expected compensation for this role ranges from $60,000 to $135,000 .

Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

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