Technician - Surveillance

Bally's Corporation; Dover (DE); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

30 consecutive days of free rides with

Job summary

Bally's Dover is seeking a Surveillance Technician to maintain and monitor the casino's video and security systems. You will replace failed equipment, troubleshoot issues, and assist with installation and setup of new devices, while ensuring all cameras and recording systems function correctly.

The role requires color vision, strong communication skills, and the ability to work weekends, holidays, and night shifts. A DE Gaming license is required; background checks will be conducted.

Qualifications

• High School diploma or GED required.
• Basic knowledge of electronics and Windows-based PC programs.
• Must pass background check and obtain DE Lottery license.

Responsibilities

• Performs replacement and maintenance of video and surveillance equipment.
• Monitors inventory levels for surveillance; notifies low stock.
• Troubleshoots equipment failures and replaces faulty parts.
• Assists in installation, setup and checkout of new equipment.
• Observes facility via CCTV; logs activity and prepares daily reports.
• Ensures proper installation and operation of video and recording gear.
• Responds to service calls and summons appropriate personnel as needed.
• Follows all safety rules, policies, and procedures.

Skills

Basic electronics knowledge

Good communication

English fluency

Color vision

Microsoft Office

Windows-based PC skills

Education

High School diploma or GED

Tools

Surveillance software

Windows PC

Job description

Responsibilities

• Performs replacement of any failed video and surveillance equipment.
• Monitors inventory levels for the surveillance department and notifies proper personnel of low stock.
• Performs preventative maintenance on equipment.
• Troubleshoots equipment failures.
• Troubleshoots and replaces any and all related equipment without assistance.
• Assists in the installation, set‑up, and checkout of new equipment and other technical equipment or operations related equipment.
• Observes the facility via the CCTV system when not performing maintenance duties.
• Ensures proper installation and operation of all video and recording equipment.
• Answers service calls and summons proper personnel if a repair cannot be made.
• Observes all video lottery regulations and company policies and procedures.
• Maintains the integrity of the operation and related equipment and secures all company assets and property at all times.
• Responsible for the security of assigned keys and radio from check‑in to check‑out.
• Responsible for completing all regulatory and company operational logs/forms correctly.
• Tags repairable parts noting appropriate information.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co‑workers, supervisors and guests.
• Follows all relevant policies and procedures.
• When assigned to the CCTV monitoring room: patrols the facility through the use of PTZ and fixed cameras recording all pertinent activity on the Surveillance system. Logs and marks video clips and files them in one of several repositories depending on the Surveillance system.
• Monitors fire alarm panel and responds to fire alarms and system troubles notifying proper persons in accordance with established procedures.
• Prepares daily logs of all pertinent activity. Completes reports of suspicious activity and incidents in accordance with surveillance policy and procedure manual.
• Records questionable activity for review and possible use as evidence in court as directed.
• Conducts same type of observations of the gaming areas as directed.
• Patrols the facility entrances, the cashiers' cage, coin vault and count rooms.
• Performs other duties as assigned.

Work Environment

• Must be available to work weekends, holidays, and nights as scheduled.
• Must be able to distinguish all colors.

Additional Benefits

• 30 consecutive days of free rides for new hires with DART and reimbursements via Delaware Commute Solutions.

Starting Compensation

• $18.50 per hour

Qualifications

Education

• High School diploma (required)

Experience

• High School diploma, GED or equivalent work experience required.
• Basic knowledge of electronics, Windows‑based PC programs, and a mechanical aptitude (required).
• Prior surveillance or related experience preferred.
• Good communication skills both orally and in writing (required).
• Must be able to distinguish all colors (required).
• Must successfully pass a background check and receive a license from the DE Lottery (required).
• Computer proficiency with Microsoft Office (required).
• Ability to learn specific job duties and complete detailed work assignments, maintaining knowledge of basic concepts and techniques (required).
• Ability to operate multiple monitors on a digital surveillance system (required).
• Must be able to speak, read and write English (required).

Licenses & Certifications

• DE Gaming License (required).

Bally's Dover is an equal opportunity employer.

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.