Shift Manager - Security

Bally; Dover (DE); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

30 days free DART rides for new hires

Job summary

Bally is seeking a Security Supervisor to direct the performance of Security Officers at our Dover location. The role ensures exceptional customer service, proper staffing, and safety compliance, including during peak times and special shifts.

The candidate will manage daily operations, training, evaluations, and documentation, while coordinating with the team to uphold Bally standards and pass regulatory requirements. Weekend, holiday, and night availability is required.

Qualifications

• High School diploma or GED or equivalent experience required, college preferred.
• Must be proficient with Microsoft Office software.
• Must possess superior customer service and leadership skills.
• Must possess superior written and oral communication skills.
• Must be able to solve problems and deal with a variety of situations.

Responsibilities

• Directs and oversees the performance of the Security Officers.
• Ensures that all Security staff provides exceptional customer service.
• Ensures proper staffing coverage during peak hours and critical times.
• Oversees attendance and ensures facility is under control.
• Manages daily drop pick up and armored car detail.
• Responds to security and safety incidents and directs staff accordingly.
• Testifies for Bally’s Dover in legal proceedings as directed.
• Evaluates staff and conducts training, formal and informal.
• Issues discipline and terminate employees as appropriate.
• Oversees performance evaluations and staff development.
• Maintains department records and budget control.
• Develops and implements departmental goals and plans.
• Ensures compliance with laws, regulations and company policies.
• Establishes customer service standards and ensures internal communication.

Skills

Leadership

Customer service

Staff scheduling

Communication

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office

Job description

• Directs and oversees the performance of the Security Officers


• Ensures that all Security staff provides exceptional customer service


• Ensures that proper staffing coverage is present as needed, particularly during peak hours and other critical times.


• Ensures that all officers assigned are present and facility is under control.


• Manages and participates in the daily drop pick up, and the armored car detail


• Responds to activity requiring security assistance or attention and directs staff as needed on a situational basis.


• Responds to emergency or volatile situations and directs staff accordingly.


• Testifies for Bally’s Dover, at any criminal or civil proceeding as directed.


• Evaluates upon sight, and responds appropriately to persons requiring first aid or CPR.


• Interviews, selects, hire and retain superior employees.


• Coached and counsels subordinate employees


• Oversees and ensures the timely completion of employee evaluations.


• Conducts training with subordinates, both formally and informally.


• Issues discipline and terminate employees as appropriate.


• Rewards and recognizes superior performers.


• Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.


• Manages departmental budget, maximizing revenue and controlling expenses as appropriate


• Manages payroll and labor costs


• Maintains relevant records and oversees the maintenance of records as appropriate for the department


• Develops and implements strategic goals, objectives and business plans for the department


• Ensures compliance with relevant laws and regulations as well as company policies and procedures


• Maintains up-to-date knowledge of industry and competition


• Ensures effective communication within the department and company


• Establishes and implements customer service standards


• Holds subordinates accountable for established performance expectations


• Motivates and develops staff; provides advice and guidance as appropriate


• Oversees and ensures that employees work safely and follow all safety rules.


• Performs other duties as assigned


• Must be available to work weekends, holidays, and nights as scheduled

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Starting Compensation:

• $45,500.00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education

Required

High School or better.

Experience

Required

High school diploma, GED or equivalent experience required, college preferred

Must be proficient with Microsoft Office software.

Must possess superior customer service and leadership skills

Must possess superior written and oral communication skills

Must be able to solve problems and deal with a variety of situations

Must be able to successfully pass a background check and receive a Gaming License from the DE Lottery

Must be able to work weekends, holidays and nights as scheduled

Must possess CPR, A.E.D, First Aid and Non-Violent Crisis Intervention certification or the ability to obtain certification within the probationary period. Certification must be renewed upon expiration.

Must be able to remain vigilant at all times for unusual activity and people requiring assistance.

Must be able to speak, read and write English

Preferred

3-5 years:

Experience in security management

Licenses & Certifications

Preferred

DE Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.