Surveillance Officer

Bally's Corporation; Dover (DE); On-site; USD 21,025 - 29,945; Full time

Benefits offered by this job

30 days benefits or perks not stated

Job summary

Bally's Corporation in Dover, DE is seeking a vigilant Surveillance Associate to monitor casino floor activity, record events, and coordinate investigations. You will log daily activities, review video footage, and help ensure the security of entrances, cages, vaults and count rooms.

Applicants must have a High School diploma, pass a background check and obtain a DE Lottery license. Strong communication and color vision are essential for success in this role.

Qualifications

• High School diploma or equivalent required.
• Must pass a background check and obtain a DE Lottery license.
• Excellent communication and customer service skills.
• Ability to distinguish all colors and work varied shifts including weekends, holidays, and nights.
• Must be able to learn job duties and maintain knowledge of basic concepts and procedures.
• Proficiency with Microsoft Office products is required.

Responsibilities

• Observe facility with pan, zoom, and tilt cameras and log activity.
• Coordinate with supervisor to document questionable activity for evidence.
• Detect cheating, theft, and other illegal activities.
• Prepare daily logs and log video clips in Surveillance system repositories.
• Monitor entrances, cash handling areas, and security systems.
• Respond to alarms and coordinate with relevant management and authorities.
• Provide exceptional customer service and communicate effectively with staff and guests.

Skills

Attention to detail

Observation skills

Communication skills

Teamwork

Education

High School Diploma

Tools

Microsoft Office

Job description

Responsibilities

• Observes the facility through the pan, zoom and tilt cameras and records all pertinent activity on the Surveillance system.
• Coordinates with the supervisor to record the questionable activity for review and possible use as evidence in court.
• Conducts the same type of observations of the gaming areas as directed.
• Responsible for the detection of cheating, theft, and other illegal activities.
• Prepares daily logs of all pertinent activity.
• Logs and marks video clips and stores them in one of several repositories on Surveillance system.
• Observes the facility entrances, the cashiers' cage, vaults and count rooms.
• Observes and verifies chip fills and kiosk cassette fills.
• Monitors fire alarm panel and coordinate the response to fire alarms and system troubles, notifying proper persons in accordance with established procedures.
• Makes timely notification to appropriate management, supervisors, Delaware State Lottery, and /or the Division of Gaming Enforcement.
• Monitors Security radio transmissions.
• Monitors Slots Management, DSX Door Access, Fire Panel and Biometrica computer systems.
• Coordinates response to hold-up alarms.
• Provides exceptional customer service.
• Works safely, following all established safety rules and regulations.
• Communicates effectively with co-workers, supervisors and guests.
• Follows all relevant policies and procedures.
• Performs other duties as assigned.

Work Environment

• Must be available to work weekends, holidays, and nights as scheduled.

Additional Benefits

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions.

Starting Compensation

• $18.50/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

High School (required)

Experience

Must possess High School diploma, GED or equivalent work experience. (required)

Must be computer literate in Microsoft Office products. (required)

Must possess good communication skills. (required)

Must be able to distinguish all colors. (required)

Must be able to work weekends, holidays and nights as needed. (required)

Must be able to successfully pass a background check and receive a license from the DE Lottery. (required)

Must adhere to the Close Personal Relationship Policy - Surveillance. Employees are prohibited from having close personal relationships with all other employees. (required)

Must be able to learn specific job duties and complete detailed work assignments, and to maintain knowledge of basic concepts and techniques. (required)

Must be able to speak, read and write English (required)

Licenses & Certifications

DE Service License (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.