Technician Remote Service

National Seating & Mobility; Franklin (TN); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company in medical equipment manufacturing as a Technician Remote Service. You will play a crucial role in diagnosing and servicing equipment remotely, ensuring customer satisfaction while working in a dynamic team. This entry-level position offers a chance to impact clients' lives positively.

Benefits

401k

Company paid Long Term Disability

Tuition reimbursement

Qualifications

• Proficient in computer skills including typing and internet usage.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Tests, diagnoses, and services client-owned equipment remotely.
• Completes work orders and verifies client information.
• Educates customers on proper use and care of NSM equipment.

Skills

Computer Skills

Customer Satisfaction

Communication

Tools

Microsoft 360

NSM enterprise software

Job description

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Company Description:

At all levels, working at National Seating & Mobility provides the opportunity to directly impact our client’s lives by giving them self-reliance and independence. Our teams are comprised of passionate individuals, dedicated to providing the best care to each client. We focus on abilities by leveraging technology and creating mobility solutions that are as unique as our client’s needs.

Job Details

Description

Working at National Seating & Mobility is an opportunity to build a meaningful career, while leaving a lasting impact on the lives of those we serve. Located in more than 40 states, we strive for diversity and offer an array of benefits including 401k, company paid Long Term Disability, and tuition reimbursement.

We are looking to grow our enthusiastic and engaged team at NSM. Submit your resume and join a group of professionals dedicated to changing lives.

Duties And Responsibilities / Essential Functions

• Tests, diagnoses and services client owned, rental and loaner equipment through remote telematic platforms.
• Uses NSM enterprise software for order entry, labor capture, chair configuration, and scheduling.
• Demonstrates advanced knowledge of diagnostic, troubleshooting, programming, and repair protocols for all NSM equipment.
• Schedules field support technicians when diagnostics cannot be evaluated remotely.
• Completes work orders, verifying client information, entering equipment details, and verifying funding eligibility.
• Performs data entry, scans documentation, and files documents.
• Completes follow-up calls professionally.
• Maintains customer satisfaction and communicates customer feedback to staff.
• Educates customers and caregivers on proper use, care, and safety of NSM equipment.
• Completes Remote Service Technician training curriculums.
• Accesses current information and technological advancements from manufacturers.

Physical Demands

The physical demands include talking, hearing, sitting, repetitive hand use, and reaching with hands and arms.

Minimum Requirements

Proficient in computer skills such as typing, internet, email, Microsoft 360, Teams, enterprise software, and mobile devices. Ability to work in a fast-paced environment and manage multiple priorities.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Medical Equipment Manufacturing