Printer Field Service Technician, II- Dwtn Bklyn/LIC

Canon USA; New York (NY); On-site; USD 29,618 - 42,361; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Casual dress program

Volunteer opportunities

Welcome kit and merch

Job summary

Canon USA is seeking a Field Service Technician to provide maintenance and support for technical issues in the New York area. Responsibilities include diagnosing and repairing Canon products, maintaining records, and ensuring customer satisfaction. The position requires a high school diploma and 1-2 years of experience, as well as the ability to travel and work in a 24/7 environment.

Benefits include an employee referral bonus, discounts, and a competitive compensation package with medical, dental, and 401(k) options.

Qualifications

• 1 to 2 years of related experience in technical support.
• Understanding of internet environments.
• Ability to travel for service calls.

Responsibilities

• Diagnose mechanical and software failures.
• Service and repair Canon equipment.
• Provide efficient and accurate maintenance.

Skills

Basic mechanical skills

Troubleshooting

Customer service

Communication

Education

High School Diploma or GED

Job description

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? Canon USA, an innovator of technology, solutions, and services, wants to meet you. We’re ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon‑supported products.

Territory will cover Downtown Brooklyn, Long Island City, Midtown Manhattan, and surrounding areas.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide the solutions of escalated technical and/or customer service‑related problem areas for any territory requested.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• The ability to travel (valid driver’s license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Anticipated base salary range: $21.50–30.75 per hour. This role is eligible for a transportation allowance.

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more. For a comprehensive list of benefits, visit https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation.

Workstyle

Full‑time on‑site. This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled workdays.

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.