Technician, Field Svc I- Brooklyn/Queens

Canon Solutions America; Melville (NY); On-site; USD 26,174 - 35,115; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag – Canon welcome kit

Medical, dental, and vision coverage

401(k) Savings Plan

Discretionary profit sharing

Educational assistance

Vacation and other standard benefits

Job summary

Canon USA, a leader in technology, solutions, and services, seeks a field service professional to support customers with the highest level of service standards. This position is based in the Brooklyn/Queens territory.

You will report product failures, perform on-site maintenance, and maintain Field Service Reports, expense reports, and Canon property, while delivering strong customer communication and satisfaction.

Qualifications

• High School diploma or equivalent experience.
• Basic understanding of internet environments and the 120‑day introductory period plus the PDIF new‑hire class.
• Valid driver’s license and acceptable driving record; ability to travel as required.
• Must obtain any security or customer clearances required to enter customer premises.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Responsibilities

• Report product failure trends and serviceability issues to your manager with accurate documentation and record-keeping.
• Meet customer demands by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Demonstrate strong customer communication and satisfaction skills.
• Ensure the performance of assigned machines.
• Facilitate performance at a level that helps achieve branch/district overall metric targets.

Skills

Customer communication

Travel flexibility

Manual lifting

Education

High School diploma or equivalent

Job description

About the Role

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story.

This position is based in the Brooklyn/Queens territory.

Responsibilities

• Report product failure trends and serviceability issues to your manager with accurate documentation and record‑keeping.
• Meet customer demands by providing efficient, responsive, and accurate field, shop, and on‑site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Demonstrate strong customer communication and satisfaction skills.
• Ensure the performance of assigned machines.
• Facilitate performance at a level that helps achieve branch/district overall metric targets.

Qualifications

• High School diploma or equivalent experience.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period plus the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license and acceptable driving record; ability to travel as required.
• Must obtain any security or customer clearances required to enter customer premises.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies and protocols, which may include COVID‑19 vaccination and other related measures.

Compensation and Benefits

Hourly wage: $19.00 – $25.49.

Eligible for a transportation allowance.

Employee benefits include:

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome)
• Volunteer opportunities in the local community
• Swag – a Canon welcome kit and exclusive merchandise
• Medical, dental, and vision coverage
• 401(k) Savings Plan
• Discretionary profit sharing and success sharing
• Educational assistance and recognition programs
• Vacation and other standard benefits

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The company will not sponsor visas.