Technician Engineer (Cloud Desktops & M365)

SMART Services; Utica (MI); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) retirement program

Health insurance

Paid time off

Birthday off

Job summary

SMART I.T. Services in Utica, MI is seeking a Modern Workplace Engineer to elevate user computing across client environments. You’ll work on Windows desktops, cloud productivity, and VDI, balancing hands-on technical work with user-focused improvements.

The role emphasizes hybrid, office-first with flexibility, security baselines, and automation, enabling scalable, secure end-user experiences.

Qualifications

• Hands-on Microsoft desktop + cloud experience.
• Experience with VDI and virtual desktops.
• Familiar with MFA, endpoint hardening and patching.
• Comfort with automation and runbooks.

Responsibilities

• Support and improve Windows desktop environments.
• Deploy, configure, and optimize Microsoft 365.
• Work across cloud/hybrid environments —Azure and on‑prem.
• Support and enhance VDI platforms.
• Handle escalations with clear communication.
• Strengthen security with MFA and patching.
• Build repeatable processes and automations.
• Help teams adopt Copilot and AI-assisted workflows.

Skills

Microsoft 365

Azure

Windows desktops

VDI

Security basics

Automation

Copilot AI workflows

n8n/Zapier orchestration

Tools

VMware

ConnectWise

Kaseya

Job description

Modern Workplace Engineer (Microsoft 365 + Azure + Windows + VDI + Security + Automation)

Utica, MI (office-first with flexibility / hybrid options) | Microsoft 365 Azure Windows VMware/VDI Security Automation

Help businesses run better—starting with the user experience

At SMART I.T. Services, we support organizations with cloud-first IT, cybersecurity, and proactive managed services. We’re hiring a Modern Workplace Engineer who’s strong in Microsoft desktops + cloud productivity and comfortable working in environments that may include virtual desktops (VDI)—someone who can improve, standardize, and elevate the end-user computing experience across diverse client environments.

This is a great fit if you like being hands‑on, enjoy talking to people, and love taking a messy “it works… kinda” environment and turning it into something clean, secure, and scalable.

What you’ll do

• Support and improve Windows desktop environments (performance, stability, user experience, standards).

• Deploy, configure, and optimize Microsoft 365 (identity, apps, collaboration, security baselines).

• Work across cloud/hybrid environments —Azure and Microsoft services, plus on‑prem where needed.

• Support and enhance virtual desktop platforms and related tooling (VDI—VMware-style environments).

• Handle escalations with excellent communication: diagnose, explain, resolve, and document clearly.

• Strengthen environments with practical security: MFA, endpoint hardening, patching, backup awareness, least privilege.

• Build repeatable processes and automations (workflow mindset, runbooks, integrations—tools like n8n/Zapier-style orchestration where it fits).

• Help teams adopt modern productivity tooling safely and usefully (including Copilot and AI-assisted workflows where appropriate).

Technologies you’ll touch (depending on client)

• Windows 10/11, desktop troubleshooting, imaging/provisioning, endpoint management concepts

• Microsoft 365 / Azure, Windows Server, Active Directory/Identity

• Virtual desktop environments (VDI / VMware-type platforms)

• Networking basics (VPN, DNS, DHCP, Wi‑Fi) + firewall/VLAN concepts (Cisco/Meraki exposure is a plus)

• MSP tooling (ticketing/RMM such as ConnectWise/Kaseya-style operations)

Nice-to-have (not required, big plus)

If you bring any of these, we’ll be excited— but they’re not required :

• OpenClaw (AI agent framework) experience—building or operating agentic workflows safely and reliably

• Docker (containers) familiarity

• Kubernetes fundamentals (what it does: orchestrates containerized apps—deployments, scaling, updates, and keeping services running)

• Linux , especially Ubuntu (basic admin, troubleshooting, services, scripting)

• Experience experimenting with local/private LLMs and lightweight self‑hosting (privacy‑aware AI, local inference, internal tooling)

You might be our person if…

• You’ve supported a lot of users—and you can balance empathy with efficiency.

• You’re comfortable in both cloud and desktop worlds (and you don’t get intimidated by hybrid complexity).

• You know what “good” looks like for modern endpoints and can improve environments without overcomplicating them.

• You’re the tinkerer type: home lab, cloud sandbox, testing policies, trying automations, helping friends/family with tech.

Experience level

We’re open to multiple levels, but this role is best for someone with strong hands‑on Microsoft desktop + cloud experience and comfort working in end‑user, enterprise‑ish environments.

Benefits

• 401(k) retirement program

• Health insurance

• Paid time off

• Your birthday off

Hybrid/Flex Role — Local Residency Required

This position offers some flexible and hybrid scheduling; however, candidates must reside within 150 miles of Detroit, MI to support on‑site client needs, occasional in‑person meetings, and time‑sensitive dispatches.