Desktop Technician

Bravo Technical Resources Inc; Houston (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings with company

Paid time off

Holiday pay

Additional benefits

Job summary

Bravo Technical Resources Inc in Houston, TX is seeking a customer-focused Desktop Technician to provide end-user IT support across the organization. The role covers Windows and Mac environments, 365 apps, user accounts, and day-to-day IT operations.

You will troubleshoot issues, document solutions, and collaborate with IT teams to resolve complex problems. The ideal candidate has 1–2 years in a help desk or desktop support role, strong problem solving, and excellent communication.

Qualifications

• 1–2 years of IT Help Desk or Desktop Support experience.
• Experience troubleshooting Windows and macOS.
• Experience with Microsoft 365 and common desktop hardware.
• Experience using ITSM ticketing systems and remote support tools.
• Familiarity with Active Directory and user account administration.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support to end users via phone, email, chat, and in person.
• Troubleshoot hardware, software, OS, and network issues.
• Support Windows, macOS, Microsoft 365, and SaaS apps.
• Log, prioritize, track, and resolve incidents using ITSM.
• Manage user onboarding/offboarding and AD accounts.
• Assist with IT projects and documentation in the knowledge base.
• Provide occasional extended hours for urgent issues.

Skills

Windows troubleshooting

macOS troubleshooting

IT support

Active Directory

Customer service

Education

Bachelor's degree in IT or related field

Tools

ITSM systems

Remote Desktop tools

Job description

Desktop Technician

We are seeking a customer-focused Desktop Technician to provide technical support for end users across a growing organization. This role is ideal for an IT support professional who enjoys troubleshooting hardware, software, and network issues while delivering exceptional customer service. The Desktop Technician will support Windows and Mac environments, Microsoft 365 applications, user account management, and day‑to‑day IT operations. The ideal candidate is a strong problem‑solver who can work independently, collaborate with IT teams, and thrive in a fast‑paced environment.

What You’ll Do

• Provide technical support to end users via phone, email, chat, and in person.
• Troubleshoot and resolve hardware, software, operating system, and network‑related issues.
• Support Windows, macOS, Microsoft 365, and SaaS applications.
• Log, prioritize, track, and resolve incidents and service requests using IT Service Management (ITSM) tools.
• Manage user onboarding and offboarding, including Active Directory account administration.
• Use remote desktop support tools to diagnose and resolve technical issues.
• Identify recurring technical problems and assist with root cause analysis and resolution.
• Document troubleshooting procedures, solutions, and best practices in the IT knowledge base.
• Collaborate with other IT teams to resolve complex technical issues.
• Maintain accurate IT asset inventory and support equipment management.
• Assist with IT projects, system updates, and other technical initiatives.
• Provide occasional extended‑hours support for urgent issues, critical projects, or business needs.

Requirements

• 1–2 years of experience in an IT Help Desk, Service Desk, Desktop Support, or similar technical support role.
• Experience troubleshooting Windows and macOS operating systems.
• Experience supporting Microsoft 365, business applications, and common desktop hardware.
• Experience using ITSM ticketing systems and remote desktop support tools.
• Familiarity with Active Directory and user account administration.
• Strong troubleshooting and problem‑solving skills across hardware, software, and basic networking issues.
• Familiarity with conference room and meeting technology.
• Excellent communication and customer service skills, including the ability to explain technical concepts to non‑technical users.
• Ability to manage multiple support requests, prioritize tasks, and work independently.
• Strong collaboration skills and a customer‑first approach.
• Degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Ability to travel locally up to 25% as needed.
• Flexibility to work occasional overtime or extended hours when business needs require.

Preferences

• ITIL v4 Foundation certification.
• CompTIA A+ or Network+ certification.
• Microsoft Azure Fundamentals (AZ-900) certification.
• Experience documenting technical solutions and contributing to an IT knowledge base.
• Experience supporting user onboarding, offboarding, and IT asset management processes.

Why This Role

This is an opportunity to join a collaborative IT team where your technical skills and customer service abilities will make a direct impact. You'll gain hands‑on experience supporting a variety of technologies, collaborate with experienced IT professionals, and contribute to improvements that enhance the end‑user experience. The organization offers a competitive benefits package, including medical, dental, and vision insurance, retirement savings with company matching, paid time off, holiday pay, and additional benefits.

Benefits

• medical
• dental
• vision insurance
• retirement savings with company matching
• paid time off
• holiday pay
• additional benefits