Justice IT Consulting - System Integrator

Hamilton Barnes Associates Limited

Town of Texas (WI)

On-site

USD 90,000 - 95,000

Full time

14 days+

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

Off-day for your birthday

Easy-going, respectful team culture

Flexible work-from-home

Paid training and certification reimbursement

Ongoing professional development

Job summary

A specialized IT services provider in Wisconsin seeks an experienced IT professional to manage complex technical issues and support manufacturing organizations. This role focuses on advanced troubleshooting across various systems, strong communication with clients, and collaboration within a team. Benefits include a flexible work environment and opportunities for career progression into roles like Solutions Architect and Virtual CIO. Salary range is competitive at $90,000 - $95,000.

Qualifications

Proven ability to troubleshoot complex systems methodically and independently.
Strong verbal and written communication skills.
Deep understanding of MSP service delivery and escalation workflows.

Responsibilities

Serve as the final escalation point for complex technical issues.
Ensure all work is documented with troubleshooting steps.
Lead or contribute to server and network deployments.

Skills

Troubleshooting complex systems

Strong verbal and written communication

Understanding of MSP service delivery

Advanced experience with Windows Server

Networking fundamentals

Security awareness

Education

CompTIA

Microsoft Certified: Azure Administrator Associate

Cisco CCNA

Tools

ConnectWise

VMware

Microsoft 365

Job description

Are you looking for an opportunity to grow your IT career while supporting industries that keep the world moving?

Join a specialized IT services provider focused on supporting manufacturing organizations with tailored technology solutions designed around the unique operational and compliance needs of the sector. With deep experience supporting common manufacturing ERP platforms and established cybersecurity frameworks specific to industrial environments, the organization helps clients improve efficiency, strengthen security, and maintain operational continuity. Its hands-on approach includes comprehensive support throughout cybersecurity audit processes, ensuring clients are fully prepared and guided at every stage without unexpected costs, so they can achieve successful outcomes with confidence.

Apply today and be part of a team making a real impact in the manufacturing sector!

Responsibilities:

Client Service & Escalation Ownership
- Serve as the final escalation point for complex or high-impact technical issues
- Take ownership of critical incidents through full resolution, root-cause analysis, and prevention
- Deliver a calm, professional, and confident experience during outages or time-sensitive events
- Perform advanced troubleshooting across servers, networks, security systems, and cloud platforms
- Communicate clearly with clients regarding impact, timelines, risks, and next steps
Ticketing, Documentation & Accountability
- Work and resolve escalated tickets using our PSA/ticketing system
- Ensure all work is clearly documented with troubleshooting steps, resolutions, and outcomes
- Maintain and improve system documentation in tools like IT Glue or Hudu
- Identify repeat issues and recommend permanent fixes rather than temporary workarounds
- Break down complex issues into trackable work where appropriate
Core Infrastructure & Microsoft Stack
- Advanced administration and troubleshooting of:
- Windows Server (AD, DNS, DHCP, GPO, file/print, basic virtualization)
- Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint, OneDrive
- Security policies, conditional access, MFA, and hybrid environments
- Manage virtualization platforms such as VMware and/or Hyper-V
- Perform server migrations, upgrades, snapshots, and recovery operations
Networking & Security
- Configure and troubleshoot firewalls and VPNs (SonicWall, Meraki, FortiGate, etc.)
- Diagnose routing, switching, VLANs, Wi-Fi, DNS, and performance issues in SMB environments
- Support endpoint and perimeter security:
- AV / EDR
- Patch management
- Backup & BCDR solutions
- MFA and compliance-oriented hardening (HIPAA / CMMC concepts may apply)
- Maintain a strong security-first mindset in all technical decisions
MSP Tooling, Automation & Process
- Daily use of RMM and PSA platforms (ConnectWise, NinjaOne, Autotask, etc.)
- Create and maintain PowerShell scripts and automation for remediation and efficiency
- Validate monitoring, alerts, and automated tasks for accuracy and effectiveness
- Contribute to SOPs, standards, and technical best practices
Project Leadership & Client-Facing Work
- Lead or heavily contribute to projects including:
- Server and network deployments
- Microsoft 365 migrations
- Firewall rollouts
Office/site moves
- Perform requirements discovery and technical planning
- Communicate progress, risks, and dependencies to project leads and clients
- Provide light pre-sales or vCIO support when needed (technical validation, recommendations)
Team Leadership & Mentorship
- Mentor and guide Tier 1 and Tier 2 technicians
- Assist with technical decision-making and escalation guidance
- Help raise the overall technical bar of the service desk
- Identify improvement opportunities and participate in operational refinement

Skills/Must have:

Required / Strongly Desired
- Proven ability to troubleshoot complex systems methodically and independently
- Strong verbal and written communication skills (“speak both Geek and Human”)
- Deep understanding of MSP service delivery, escalation workflows, and documentation
- Advanced experience with:
- Windows Server & Active Directory
- Microsoft 365 & Entra ID
- Virtualized environments
- Networking fundamentals and firewall platforms
- Comfort working directly with clients and managing expectations
- Strong security awareness and adherence to documented procedures
- Ability to thrive in a fast-paced MSP environment
- Valid driver’s license and reliable transportation for onsite work
Preferred / Not Required
- CompTIA
- Network+
- Security+
- (A+ considered baseline, not a differentiator at this level)
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft 365 or Windows Server certifications (modern or legacy)
- Identity, Endpoint, or Security-focused Microsoft certifications
- Cisco CCNA (or equivalent real-world experience)
- ITIL 4 Foundation