Technician 2 - Depot

Connection, Inc.; Wilmington (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k plan

Medical insurance

Wellness and Volunteer PTO

Free therapy visits

Job summary

Connection, Inc. is seeking a Technician II, Depot to test, repair, and refurbish defective computer systems to meet high quality standards. You will mentor Technician I and help ensure refurbishment processes align with customer and manufacturer expectations.

The role requires hands-on repair skills, strong diagnostics, and the ability to adapt to shifting priorities, with a focus on teamwork and adherence to safety and quality guidelines.

Qualifications

• OS knowledge across Windows, Linux, and macOS required.
• Certifications with ability to stay current on industry standards.
• Strong diagnostic and troubleshooting skills.
• Advanced technical aptitude with PC components and software.
• Detail-oriented with careful refurbishing and testing.
• Hands-on repair or configuration experience.
• Ability to read complex work instructions or schematics.
• Strong leadership and mentoring of junior technicians.
• Adaptable to shifting priorities and multitasking.
• Excellent interpersonal communication across all levels.
• Proven teamwork and collaboration.
• CompTIA A+ and at least 2 manufacturer certifications required.

Responsibilities

• Performs testing, troubleshooting and repair of defective computer systems.
• Ensures refurbished items meet customer, manufacturer and industry standards.
• Mentors Technician I and assists junior staff.
• Keeps certifications current and pursues new manufacturer trainings.
• Receives returned inventory and assists with location management and auditing of refurbished items.
• Performs other duties or special projects as assigned.

Skills

Windows OS

Linux OS

Apple OS

Diagnostics

Troubleshooting

Repair hardware

Mentoring

Leadership

Communication

Attention to detail

Documentation

Teamwork

Education

CompTIA A+ Certification

Two manufacturer certifications

Tools

Schematic reading

Job description

Introduction

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview

Working under direct supervision of the Team Leader, selecting from a variety of established procedures to accomplish assigned duties and responsibilities, the Technician II, Depot is responsible for ensuring defective computer products are repaired and refurbished with high quality, while meeting customer, manufacturer and industry standards. The Technician II, Depot assists and mentors Technician I level employees to perform all parts of the job and ensure that all refurbishment processes are followed.

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources.You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Performs moderate to marginally advanced testing, troubleshooting and repairing of defective computer systems.
• Ensures contents and specs of refurbished and repaired items are validated for completeness and high quality of work.
• Ensures refurbished and repaired items meet customer, manufacturer and industry standards upon completion.
• Mentors, trains and assists Technician 1 to perform all parts of the job.
• Keeps certifications already obtained current and up to date and attains additional certifications required to repair equipment from different manufacturers.
• Ensures all assigned training courses are completed in a timely fashion.
• Receives returned inventory into the Refurbishment Lab and assists with location management (put-away) and auditing of Refurbished items in warehouse locations.
• Performs all other duties or special projects as assigned.

Requirements

• Operating knowledge of Microsoft Windows, Linux and Apple operating systems.
• Technology certifications with ability to meet and stay current on industry standards, manufacturer trainings and certification requirements to perform all parts of the job.
• Good diagnostic and troubleshooting skills.
• Advanced technical aptitude including strong knowledge of, and the ability to identify components and software used in computers.
• Attention to details in testing and refurbishing products.
• Proven hands‑on experience with repair or configuration of computer systems.
• Technology reading comprehension with ability to read more complex work instruction documents or schematics.
• Technology troubleshooting and mechanical skills.
• Leadership skills with ability to mentor and to assist entry‑level technicians.
• Adaptable with ability to switch tasks based on shifting priorities.
• Interpersonal and communication skills with ability to work well with all levels of the organization.
• Detail oriented with item‑by‑item focus, meticulous attention to detail with ability to proofread for accuracy.
• Judgment with ability to formulate opinions, compare and decide with good sense.
• Organized state of mind with ability to document activities, set priorities and meet deadlines.
• Proven ability to successfully work in a team environment.
• Supportive mentor with ability to guide and develop team members.
• CompTIA A+ Certification and at least 2 manufacturer certifications is required.