Repair Technician

TSMG; Palo Alto (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

TSMG is seeking skilled Repair Technicians / Hardware Support Engineers to join our team in Palo Alto, California. You will be responsible for hardware repair, refurbishment, and maintenance tasks while ensuring operational effectiveness.

The ideal candidate should possess strong hardware troubleshooting skills and have experience with technical support. A high school diploma is required, and a bachelor’s degree is preferred.

Qualifications

• 1–3 years of relevant experience in hardware operations, repair, or technical support.
• Experience with various testing and troubleshooting techniques.
• Good business-level English communication skills.

Responsibilities

• Perform hardware repair, refurbishment, and redeployment of equipment.
• Troubleshoot and replace defective computer parts.
• Coordinate with logistics and operations teams for workflows.
• Maintain accurate repair and inventory documentation.

Skills

Strong hardware troubleshooting and repair skills

Familiarity with hardware installation

Experience with vehicle components

Experience with computer hardware

Experience with camera systems

Experience with PCB components

Ability to safely operate repair tools and workshop equipment

Education

High School Diploma or equivalent

Bachelor’s degree in Engineering or related technical field

Tools

Soldering tools

Mechanic tools

Forklift

Job description

Position Overview

We are seeking skilled Repair Technicians / Hardware Support Engineers to support hardware repair, refurbishment, maintenance, and operational activities across repair centers and field operations.

The ideal candidate will have hands‑on experience with hardware troubleshooting, testing techniques, component replacement, and equipment refurbishment. This role involves working with various hardware systems, tools, and operational workflows to ensure equipment is repaired, maintained, and redeployed efficiently.

Key Responsibilities

• Perform hardware repair, refurbishment, and redeployment activities for operational equipment and platforms
• Assemble and disassemble hardware systems and components
• Troubleshoot and replace defective components, including computer parts, camera systems, PCB boards, and vehicle‑related hardware
• Handle and operate hardware equipment, mechanical tools, soldering tools, and safety equipment
• Ensure proper maintenance and organization of repair center equipment and materials
• Coordinate with logistics and operations teams to support repair workflows and material movement
• Maintain accurate repair and inventory documentation
• Monitor and maintain inventory levels for repair center supplies and operational materials
• Assist with forecasting workload, inventory needs, and operational capacity
• Support implementation of repair and refurbishment procedures and operational best practices
• Ensure compliance with workplace safety and operational security procedures
• Collaborate with technical leads and operational teams to document and improve repair processes

Required Qualifications

Education

• High School Diploma or equivalent required
• Bachelor’s degree in Engineering or related technical field preferred
• Business‑level English communication skills (reading, writing, and speaking)

Experience

• 1–3 years of relevant experience in hardware operations, repair, refurbishment, or technical support
• Experience with various testing and troubleshooting techniques
• Experience working with hardware systems, electronics, or mechanical equipment preferred

Technical Skills

• Strong hardware troubleshooting and repair skills
• Familiarity with hardware installation and warehouse operations
• Experience working with:
  • Vehicle components
  • Computer hardware
  • Camera systems
  • PCB components
  • Mechanical and electrical tools
• Ability to safely operate repair tools and workshop equipment
• Experience with soldering tools and basic electronic repairs preferred
• Forklift operation skills are considered an advantage

Core Competencies

• Strong problem‑solving and analytical skills
• Attention to detail and accuracy
• Ability to work independently and manage priorities effectively
• Strong organizational and documentation skills
• Ability to adapt in fast‑paced operational environments
• Good communication and teamwork abilities

Work Environment

• Combination of workshop, warehouse, and operational support environments
• Hands‑on technical work involving hardware systems and repair equipment
• May require lifting equipment and handling technical tools
• Flexibility to support operational priorities and varying workloads when needed