Technician 1 (Onsite - Newark, CA)

Nordstrom Inc; Newark (CA); On-site; USD 31,000 - 53,000; Full time

Benefits offered by this job

Medical/Vision, Dental, Retirement

Paid Time Away

Merchandise Discount

Job summary

Nordstrom is seeking a Tech 1 to serve as the first-line on-site IT resource for DC 499 during the second shift in Newark, CA. You will resolve device and network issues, perform preventative maintenance, and support projects to keep distribution operations running smoothly.

You will handle end-user devices, scanners, printers, and wireless connectivity, install hardware, manage cabling, and collaborate with the day team at shift change.

Qualifications

• High school diploma or equivalent is required.
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment.
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals.
• Ability to work independently and as part of a small team in a fast-paced environment.
• Familiarity with ServiceNow or similar ticketing tools.
• Exposure to RF scanners, wireless infrastructure, or structured cabling.
• CompTIA A+ / Network+ or equivalent.

Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity.
• Perform preventative maintenance and document it in the tracking tools.
• Install, configure, and replace hardware, including device lifecycle swaps.
• Run and tidy cabling, following cable management safety standards.
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change.
• Escalate issues beyond first-line scope to the right group with clear notes.
• Keep tickets, asset records, and documentation current.
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption.

Skills

Windows

Networking basics

Peripheral devices

Independent work

Ticketing tools

Education

High school diploma or equivalent

4-year degree preferred or equivalent experience

Tools

ServiceNow

Job description

Job Description

Reports to: IT Operations Regional Manager, West Coast Supply Chain

Location: Newark, CA

Distribution Center Schedule: Monday-Friday, 2:15 PM-10:50 PM (second shift)

Position Summary

The Tech 1 is the first-line on-site IT resource for DC 499 second shift. They keep the technology that supports distribution operations running by resolving device and network issues, completing scheduled maintenance, and supporting larger projects.

Key Responsibilities

• Resolve incidents and service requests for end-user devices, scanners, printers, workstations, and wireless connectivity
• Perform preventative maintenance and document it in the tracking tools
• Install, configure, and replace hardware, including device lifecycle swaps
• Run and tidy cabling, following cable management safety standards
• Partner with the other second-shift IT tech and hand off open tickets and notes to the day team at shift change
• Escalate issues beyond first-line scope to the right group (Network Services Group, Hardware Asset Management, Core Infrastructure Group, Productivity Collaboration, Element Logic, Manhattan Active) with clear notes
• Keep tickets, asset records, and documentation current
• Support site projects, rollouts, and network changes, and coordinate with Operations and Facilities to minimize floor disruption

Level 10 Expectations

• Knows technology, troubleshooting, and operating system fundamentals
• Protects customer data and intellectual property and follows security standards
• Communicates clearly and concisely, in writing and verbally
• Owns assigned tasks, prioritizes work, meets SLAs, and adheres to scheduled work times

Qualifications

• Required: High school diploma or equivalent
• 0-1 year of experience in service management, tech support, or troubleshooting and repairing technical equipment
• Working knowledge of Windows, basic networking (TCP/IP, DHCP, Wi-Fi), and common peripherals
• Ability to work independently and as part of a small team in a fast-paced environment
• Preferred: 4-year degree in a related field, or equivalent experience
• Distribution, warehouse, or industrial experience
• Familiarity with ServiceNow or similar ticketing tools
• Exposure to RF scanners, wireless infrastructure, or structured cabling
• CompTIA A+ / Network+ or equivalent

Physical Requirements

• Lift up to 50 lbs; work in a warehouse environment, including on ladders and lifts
• Stand or walk for extended periods and work around conveyor and material handling equipment
• Occasional overtime or on-call coverage for maintenance windows and rollouts

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$22.50 - $38.50 Hourly

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.

This position may be eligible for performance-based incentives/bonuses.

Legal Notices and Accessibility

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED - We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART - We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING - We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN - We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES - We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!