Technical Support Specialist 3

State of Utah; Salt Lake City (UT); On-site; USD 49,000 - 85,000; Full time

Benefits offered by this job

Full benefits package

On-site work

Job summary

The State of Utah is seeking a Tech Support Specialist 3 to operate in an in‑office environment in Salt Lake City. You will diagnose and resolve complex IT issues, administer Windows servers, Azure, and Microsoft 365, and provide mentorship to junior staff.

Responsibilities include planning IT system improvements, leading technical projects, maintaining security and backups, and coordinating with vendors to ensure reliable operations. A bachelor’s degree and 5+ years in IT are required.

Qualifications

• A bachelor’s degree or higher in computer science, information technology, or a related field, or equivalent educational and/or professional experience
• At least five years of experience in Information Technology
• Experience with managing Windows Servers
• Experience with Microsoft Azure Cloud Services
• Experience administering Microsoft 365 environment
• Experience with iPhone, iPad, and Android devices
• Knowledge of backups and backup principles
• Knowledge of Windows Active Directory
• Troubleshooting, repairing, or upgrading computer hardware, including Windows and Mac laptops
• Experience with Adobe Acrobat DC (preferred)

Responsibilities

• Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
• Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
• Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
• Serve as a senior technical resource and escalation point for office staff and tech support personnel.
• Administer and support core systems including: Network infrastructure; Windows servers and Active Directory; Microsoft 365 and Azure; Virtual desktop systems; VPN services; Storage and backup systems and archival workflow; Mobile device management; Network cameras and physical network hardware; Conference room technology and end‑user devices.
• Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
• Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources.
• Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
• Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
• Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
• Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
• Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
• Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge‑base resources.
• Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
• Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.

Education

Bachelor's degree or higher in computer science, information technology, or a related field

At least five years of experience in Information Technology

Experience with iPhone, iPad, and Android devices

Knowledge of backups and backup principles

Knowledge of Windows Active Directory

Tools

Windows Server

Azure Cloud Services

Microsoft 365

Adobe Acrobat DC

Job description

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $35.83 - $61.69 Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Recruiter – Desi Crane | [e-mail] | [phone]

Application Deadline – 11/2/2026*

This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Key Responsibilities

The Tech Support Specialist 3 performs advanced technical work that requires independent judgment, initiative, and a strong understanding of complex IT systems. This role supports, maintains, troubleshoots, and enhances the office’s technology infrastructure.

This is an at‑will position.

• Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
• Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
• Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
• Serve as a senior technical resource and escalation point for office staff and tech support personnel.
• Administer and support core systems including:
• Network infrastructure
• Windows servers and Active Directory
• Microsoft 365 and Azure
• Virtual desktop systems
• VPN services
• Storage and backup systems and archival workflow
• Mobile device managment
• Network cameras and physical network hardware
• Conference room technology and end‑user devices
• Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
• Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources.
• Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
• Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
• Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
• Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
• Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
• Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge‑base resources.
• Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
• Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.

Qualifications

• A bachelor's degree or higher in computer science, information technology, or a related field, or equivalent educational and/or professional experience
• At least five years of experience in Information Technology
• Experience with managing Windows Servers
• Experience with Microsoft Azure Cloud Services
• Experience administering Microsoft 365 environment
• Experience with iPhone, iPad, and Android devices
• Knowledge of backups and backup principles
• Knowledge of Windows Active Directory
• Troubleshooting, repairing, or upgrading computer hardware, including Windows and Mac laptops
• Experience with Adobe Acrobat DC (preferred)

About The Role

160 East 300 South, Salt Lake City, Utah, 84111, United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – AG - Employees at the Attorney General's Office

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , click here .

Benefits

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Office of the Utah Attorney General

If you are looking to make a meaningful impact while working in a dynamic, fast-paced legal environment, the Attorney General’s Office offers a unique opportunity. As counselors, protectors, and stewards, the Office plays a vital role in defending both the U.S. and Utah constitutions, protecting residents, and preserving the resources that make Utah special. You’ll contribute to upholding justice, advising state agencies, and safeguarding the rights and interests of Utah’s citizens. With responsibilities ranging from prosecuting corporate misconduct to enforcing public lands policy and supporting children’s justice initiatives, your work here will be both diverse and rewarding. Join a team dedicated to serving the public and advancing the cause of justice in Utah.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].