Technical Support Specialist

Take2 Consulting, LLC; Salem (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A reputable IT services company in Virginia is seeking an IT Support Specialist to assist with a large IT program for the Department of Veteran Affairs. The ideal candidate will have a Technical Bachelor’s Degree and a minimum of 1 year of experience in imaging and installing computer equipment. Responsibilities include deploying and setting up IT equipment at various locations while providing exceptional customer service. This full-time position offers medical and vision insurance as well as a 401(k).

Qualifications

• Minimum of 1 year experience in imaging and installing computer equipment.
• Must have personal transportation available during work hours.
• Experience with troubleshooting systems and networks.

Responsibilities

• Deploy, image, and set up PCs, laptops, and other equipment.
• Provide excellent customer service while assisting with IT needs.
• Conduct routine system administration tasks.

Skills

Experience in imaging and installing computer equipment

Customer service skills

Experience with hardware and software support

System administration tasks

Troubleshooting skills

Ability to move and install IT equipment

Education

Technical Bachelor’s Degree (STEM)

HS diploma or GED with 8 years of experience

Tools

ServiceNow ticketing system

Job description

Be among the first 25 applicants.

We are currently looking for an IT Support Specialist to support a large IT program for the Department of Veteran Affairs. This position requires a Public Trust clearance, meaning that US Citizenship or a Green Card is required.

As an IT Support Specialist on our project, you'll work as a team member supporting the VA with a large PC deployment. In this role, you will be deploying, imaging, and setting up equipment (PCs, laptops, docking stations, monitors, printers, scanners, and network connections) around the VA medical center campus as well as offsite training centers. This role combines strong technical skills with an emphasis on delivering a high level of customer service. You will be responsible for unboxing, setting up, installing, configuring, removing equipment, re-packaging hardware for shipment, and with limited supervision. This role will also require setup of equipment at various training sites. This position is located onsite at Veterans' Administration Medical Centers and offsite training locations with daytime hours and may require evening hours and the potential for weekend hours.

Work Hours

8 am – 4:30 pm (30 min lunch break)

Work Days

Monday‑Friday

Start Date

7‑8 weeks after offer (clearance process)

Clearance

Public Trust

Required Experience

Technical Bachelor’s Degree (STEM)

You Have

• Minimum of 1‑year experience in imaging and installing computer equipment
• Must be able to unpack/re‑pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
• Must have personal transportation available during work hours
• Will need to consistently traverse around the site campus transporting equipment to various office buildings and frequently stoop, crouch, and reach to set up/remove computers/pull cords under desks and in server closets
• Will frequently need to be able to push carts carrying equipment
• Experience with hardware and software support, troubleshooting, system imaging, hardware break‑fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
• Experience with conducting routine system administration tasks and logging data in system admin logs
• Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
• Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
• HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor’s degree in IT, CS, EE, IS and 1 year of experience

Nice If You Have

• Experience with the ServiceNow ticketing system a plus
• Experience with the VA

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology

Industries

Business Consulting and Services, Computer Networking Products, and Computer and Network Security

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Benefits

• Medical insurance
• Vision insurance
• 401(k)