Technical Writer - Revenue Cycle Innovation

Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 59,280 - 96,928; Full time

Benefits offered by this job

Medical, dental and vision insurance

PTO and paid holidays

Retirement plan (401k) with employer 5

Parental leave

Job summary

Ann & Robert H. Lurie Children’s Hospital of Chicago is seeking a Technical Writer for Revenue Cycle Innovation to standardize strategy and produce clear, concise documentation across revenue cycle initiatives.

You will partner with subject matter experts to ensure accuracy and accessibility of materials for staff and leadership. The role emphasizes collaboration, workflow diagram creation, and delivering polished content that supports organizational goals and annual planning.

Qualifications

• 3 years of technical writing experience in a professional setting.
• 1 year of experience in a healthcare setting preferred.
• Excellent writing, grammar and spelling.
• Ability to communicate clearly with stakeholders.
• Experience using data visualization to convey ideas.

Responsibilities

• Write and edit policies, procedures, SOPs and training guides.
• Collaborate with revenue cycle leadership to define content objectives.
• Create and revise workflow diagrams documenting processes.
• Deliver cohesive content that engages the intended audience.
• Support annual revenue cycle strategic planning with documentation.
• Review all content annually with leadership.
• Work with providers, executives and staff to gather needs.
• Build relationships encouraging feedback and growth.

Skills

Technical writing

Healthcare experience

Editing & proofreading

Data visualization

Communication skills

Analytical thinking

MS Office

Education

Bachelor’s degree

Tools

Excel

Visio

PowerPoint

Microsoft Office

Job description

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

The Technical Writer for Revenue Cycle Innovation defines and standardizes the strategy for effective communication across revenue cycle. They collaborate with revenue cycle operations and information management to ensure they understand requirements. They partner with subject matter experts to ensure the finished documentation is easy to understand and meets the stated need. The technical writer produces novel or revised documentation that is accurate, concise, consistent, and polished.

Essential Job Functions

• Write and/or edit document artifacts such as policies and procedures, work breakdown structures, standard operating procedures, operational training guides, job aids, reference tools and executive level presentations.
• Work closely with revenue cycle leadership to understand content requirements and objectives for assigned initiatives. Lead content specific brainstorming and review sessions to design, create, refine and gain approval for all content created.
• Create and revise workflow diagrams to document existing processes and proposed workflows, ensuring revenue cycle standards are met.
• Deliver content that is accurate, cohesive, and engaging to the right audience at the right time.
• Participate in annual revenue cycle strategic planning to develop documentation and communication plans that support revenue cycle goals.
• Complete annual review of all documentation in collaboration with the revenue cycle leadership team.
• Work effectively with all staff, including providers, senior executives, operational leadership, and front‑line staff. Collaborate closely with information management.
• Develop and maintain relationships that encourage feedback and a growth mindset.
• Demonstrate effective issue resolution and conflict management skills reinforcing a team‑focused, solution‑oriented culture.
• Pursue professional opportunities and maintain networks that enhance professional knowledge, advancement, and excellence.
• Other job functions as assigned.

Knowledge, Skills & Abilities

• Bachelor’s degree required; English, Communications or Organizational Development preferred.
• Three years technical writing or content creation required. One year experience in a healthcare setting preferred.
• Excellent writing, grammar and spelling.
• Experience with data analysis and ability to use graphics, as well as words, to communicate ideas.
• Effective communication, conflict resolution and problem resolution skills, including facilitation of groups and expert presentation skills.
• Effective listening skills to understand various perspectives, synthesize findings, establish common goals, and achieve results.
• Excellent analytical and process/systems thinking skills required.
• Demonstrated skills in the use of project, excel, visio, power point, and other Microsoft Office products.
• Excellent interpersonal skills, including ability to understand and articulate the needs of the stakeholders and assist them in making the necessary decisions to accomplish their objectives.
• Ability to work in a deadline conscious, results driven environment and manage multiple projects simultaneously.

Education

Bachelor’s degree required; English, Communications, or Organizational Development preferred.

Pay Range

$59,280.00 - $96,928.00 Salary. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position.

Benefits

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match

Various Voluntary Benefits:

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Equal Employment Opportunity

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.