Technical Writer - Revenue Cycle Innovation

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago; Chicago (IL); On-site; USD 59,280 - 96,928; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

403(b) with a 5% employer match

Job summary

10 HOSP Ann & Robert H. Lurie Children's Hospital of Chicago seeks a Technical Writer for Revenue Cycle Innovation to standardize communication across departments. The role involves writing and editing critical documentation, collaborating with leadership to meet communication needs, and maintaining quality standards in all content produced.

The ideal candidate will have a Bachelor's degree and at least three years of technical writing experience, with a preference for healthcare experience. The position offers a competitive salary and comprehensive benefits.

Qualifications

• At least three years of technical writing or content creation experience.
• Experience in a healthcare setting preferred.
• Excellent writing, grammar and spelling.

Responsibilities

• Write and/or edit document artifacts such as policies, procedures, and job aids.
• Work closely with revenue cycle leadership on content requirements.
• Create and revise workflow diagrams to document existing processes.

Skills

Technical writing

Communication skills

Data analysis

Project management

Interpersonal skills

Education

Bachelor’s degree in English, Communications or Organizational Development

Tools

Microsoft Office (Excel, Visio, PowerPoint)

Job description

General Summary

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140 year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report. Location: 680 Lake Shore Drive.

The Role

The Technical Writer for Revenue Cycle Innovation defines and standardizes the strategy for effective communication across revenue cycle. The writer collaborates with revenue cycle operations and information management to understand requirements and partners with subject matter experts to ensure the finished documentation is easy to understand and meets the stated need. The technical writer produces novel or revised documentation that is accurate, concise, consistent, and polished.

Essential Job Functions

• Write and/or edit document artifacts such as policies and procedures, work breakdown structures, standard operating procedures, operational training guides, job aids, reference tools and executive level presentations.
• Work closely with revenue cycle leadership to understand content requirements and objectives for assigned initiatives.
• Lead content‑specific brainstorming and review sessions to design, create, refine and gain approval for all content created.
• Create and revise workflow diagrams to document existing processes and proposed workflows, ensuring revenue cycle standards are met.
• Deliver content that is accurate, cohesive, and engaging to the right audience at the right time.
• Participate in annual revenue cycle strategic planning to develop documentation and communication plans that support revenue cycle goals.
• Complete annual review of all documentation in collaboration with the revenue cycle leadership team.
• Work effectively with all staff, including providers, senior executives, operational leadership, and front‑line staff.
• Collaborate closely with information management.
• Develop and maintain relationships that encourage feedback and a growth mindset.
• Demonstrate effective issue resolution and conflict management skills reinforcing a team‑focused, solution‑oriented culture.
• Pursue professional opportunities and maintain networks that enhance professional knowledge, advancement, and excellence.
• Perform other job functions as assigned.

Knowledge, Skills and Abilities

Education: Bachelor’s degree required; English, Communications or Organizational Development preferred. Three years technical writing or content creation required; one year experience in a healthcare setting preferred.

• Excellent writing, grammar and spelling.
• Experience with data analysis and ability to use graphics, as well as words, to communicate ideas.
• Effective communication, conflict resolution and problem resolution skills, including facilitation of groups and expert presentation skills.
• Effective listening skills to understand various perspectives, synthesize findings, establish common goals, and achieve results.
• Excellent analytical and process/systems thinking skills.
• Proficient in project management, Excel, Visio, PowerPoint and other Microsoft Office products.
• Excellent interpersonal skills, including ability to understand and articulate the needs of stakeholders and assist them in making the necessary decisions to accomplish their objectives.
• Ability to work in a deadline‑conscious, results‑driven environment and manage multiple projects simultaneously.

Pay Range

$59,280.00 - $96,928.00 Salary. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefits

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Parental Leave
• 403(b) with a 5% employer match
• Various voluntary benefits: Supplemental Life, AD&D and Disability, Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance, Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children’s facilities
• Discount purchasing program

Equal Employment Opportunity

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.