Technical Writer - Own the Details & Docs

Energy Innovation Corp; Chicago (IL); On-site; USD 57,000 - 85,000; Full time

Job summary

ServiceNow in Chicago, IL is seeking a junior Technical Writer to own the details and support the documentation needs of the team. This full-time role emphasizes ownership, clear communication, and practical problem-solving within a fast-paced environment.

Join a culture that values documentation, collaboration, and continuous improvement while supporting a growing set of processes and tools in a high-output setting.

Qualifications

• Full-time oriented mindset and willingness to work in a performance-driven environment.
• Ability to align and influence stakeholders who may disagree.
• Problem-solving with initiative and without waiting for permission.
• Reliable, accountable, and committed to following through.
• Comfort with the full-time cadence of a Chicago-based operation.

Responsibilities

• Question the brief when the brief doesn't match reality
• Communicate progress, blockers, and results to stakeholders and leadership
• Find the workaround when the official path is blocked
• Notice when a general metric is lying and dig in
• Document the why, not just the what, behind every decision
• Carry general knowledge that doesn't live in any wiki yet
• Keep a steady hand on ServiceNow accounts when volume spikes

Skills

Stakeholder alignment

Problem-solving

Accountability

Reliability

Resilience

Job description

ServiceNow in Chicago, IL is seeking a junior Technical Writer to own the details and support the documentation needs of the team. This full-time role emphasizes ownership, clear communication, and practical problem-solving within a fast-paced environment.

Join a culture that values documentation, collaboration, and continuous improvement while supporting a growing set of processes and tools in a high-output setting.