AI-Focused Technical Writer for Platform Docs

ServiceNow; Washington (District of Columbia); Remote; USD 89,000 - 138,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Job summary

ServiceNow is seeking a technically fluent writer to join the Product Content organization in Washington, DC. You will craft user-focused documentation for multiple features and align with design, engineering, and product teams to support business and digital transformation goals.

You will work within ServiceNow’s content processes, adopting the DITA-based model and clear style standards while gaining product knowledge to serve a global customer base.

Qualifications

• Experience integrating AI into work processes or workflows.
• Proven ability to write clear, user-centric technical content.
• Understanding of content development life cycles and processes.
• Samples of prior technical writing demonstrating clear communication.
• Experience authoring in structured formats like DITA or Markdown.
• Experience in fast-paced, distributed software environments and meeting deadlines.

Responsibilities

• Create and maintain user-focused technical documentation for multiple features.
• Learn ServiceNow’s content processes, DITA model, and standards.
• Develop a deeper understanding of products and user base you support.
• Deliver content that helps customers achieve goals quickly and easily.

Skills

AI integration mindset

Technical writing

User-focused documentation

Cross-functional collaboration

Clear, procedural writing

Tools

DITA

Markdown

Job description

ServiceNow is seeking a technically fluent writer to join the Product Content organization in Washington, DC. You will craft user-focused documentation for multiple features and align with design, engineering, and product teams to support business and digital transformation goals.

You will work within ServiceNow’s content processes, adopting the DITA-based model and clear style standards while gaining product knowledge to serve a global customer base.