Technical Writer - Hardware Product Knowledge

YRH - PACKSIZE LLC; Louisville (KY); On-site; USD 67,000 - 81,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings and Flexible Spending (

Job summary

Packsize is seeking a Product Knowledge Specialist (technical writer) to craft enterprise-grade support documentation for packaging products. The role focuses on preserving knowledge about how Packsize products function, deploy, configure, and maintain across their lifecycle.

Ideal candidates will develop technical documentation following style guides and lifecycle best practices, collaborating with global engineering, product management, and QA. Up to 20% travel is required.

Qualifications

• Bachelor's degree in English, Technical Writing, or related field preferred.
• 2-4 years demonstrated experience in creating technical documentation.

Responsibilities

• Create enterprise-grade manuals and support documentation for hardware products.
• Ensure content adheres to style guides and quality standards.
• Maintain and improve knowledge content across product lifecycles.
• Identify knowledge risks and gaps related to product changes.
• Improve accessibility and discoverability of knowledge domains.

Skills

Technical writing

Content lifecycle

XML CCMS

Document control

Technical editing

Education

Bachelor's degree in English/Technical Writing

Tools

XML-based CCMS

Job description

Packsize is seeking a Product Knowledge Specialist (technical writer) to craft enterprise-grade support documentation for packaging products. The role focuses on preserving knowledge about how Packsize products function, deploy, configure, and maintain across their lifecycle.

Ideal candidates will develop technical documentation following style guides and lifecycle best practices, collaborating with global engineering, product management, and QA. Up to 20% travel is required.