Enterprise Technical Writer: Product Knowledge Lead

Packsize International; Louisville (KY); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) retirement plan

Paid Time Off

Health Savings and Flexible Spending (

Zusammenfassung

Packsize International seeks a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for high-automation machinery. You will govern knowledge content across lifecycles, ensuring accuracy, accessibility, and compliance while collaborating with global engineering and product teams.

Ideal candidates have 4–6 years in technical writing for hardware manufacturing, strong XML-based CCMS experience, and comfort with governance and documentation standards.

Qualifikationen

• Requires Bachelor's degree in English, Technical Writing, or related field.
• 4–6 years demonstrated experience in creating and managing technical documentation, preferably hardware manufacturing.
• Experience collaborating with global engineering, product management, QA, and senior teams.

Aufgaben

• Collaborate with global engineering, product management, QA, and senior teams to create manuals and support documentation for high-automation machines.
• Author complex technical content that adheres to style guides and compliance expectations.
• Maintain and continuously improve knowledge content throughout product lifecycles.
• Identify knowledge risks and gaps associated with product changes.
• Improve accessibility and discoverability of knowledge domains.
• Participate in governance reviews and knowledge audits.
• Support continuous improvement across the knowledge ecosystem.

Kenntnisse

Topic-based authoring

Writing to style guides

Information design

Technical editing

Technical illustration

Knowledge base management

AI governance exposure

Translation/localization experience

Ausbildung

Bachelor's degree in English, Technical Writing, or related field

Tools

XML-based CCMS

Jobbeschreibung

Packsize International seeks a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for high-automation machinery. You will govern knowledge content across lifecycles, ensuring accuracy, accessibility, and compliance while collaborating with global engineering and product teams.

Ideal candidates have 4–6 years in technical writing for hardware manufacturing, strong XML-based CCMS experience, and comfort with governance and documentation standards.