Product Knowledge Specialist

YRH - PACKSIZE LLC; Louisville (KY); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

401(k) retirement plan

Paid Time Off

Health Savings and Flexible Spending

Life and disability insurance

Employee Assistance Program (EAP)

Descrizione del lavoro

Packsize seeks a Product Knowledge Specialist (Technical Writer) Level 3 to craft enterprise-grade support documentation for high-automation machinery. You will govern knowledge domains, ensuring accuracy, accessibility, and lifecycle coverage across products.

Collaborate with global engineering, product management, quality assurance, and senior teams to produce manuals meeting quality and compliance standards. Travel up to 20% may be required.

Competenze

• 4-6 years demonstrated experience in creating and managing technical documentation.
• Experience in hardware manufacturing documentation is preferred.
• Experience with knowledge base management and AI governance is a plus.

Mansioni

• Collaborate with global engineering, product management, quality assurance to create manuals for high-automation machines.
• Author complex technical content that adheres to standards and compliance.
• Maintain and improve knowledge content across product lifecycles.
• Identify knowledge risks and gaps related to product changes.
• Improve accessibility and discoverability of knowledge domains.

Conoscenze

Topic-based authoring

XML knowledge

Content management

Knowledge base management

Cross-functional collaboration

Editorial quality

Info design

Learning new software

Formazione

Bachelor's degree in English/Technical Writing or related field

Strumenti

XML-based CCMS

CMS tools

Documentation tooling

Descrizione del lavoro

Job Description: Product Knowledge Specialist (Technical Writer) Level 3

Purpose Packsize is seeking a Product Knowledge Specialist (technical writer) to create enterprise-grade support documentation for high-automation machinery. The Product Knowledge Specialist is responsible for the lifecycle management, quality, accessibility, and continuous improvement of assigned hardware product knowledge domains. The role focuses on preserving and governing knowledge related to how Packsize products are intended to function, operate, be configured, deployed, and maintained throughout their lifecycle. This position requires demonstrated experience in developing complex procedural documentation and a deep understanding of content management best practices. Ideal candidates will have experience with knowledge base management and exposure to AI solution governance. Up to 20% travel required.

Primary Responsibilities

• Collaborate with global engineering, product management, quality assurance, and other senior team members to create manuals and support documentation for high-automation machines
• Author complex technical content that adheres to technical writing quality standards and meets compliance expectations
• Maintain and continuously improve knowledge content throughout product lifecycles
• Identify knowledge risks and gaps associated with product changes
• Improve accessibility and discoverability of assigned knowledge domains
• Participate in governance reviews and knowledge audits
• Support continuous improvement activities across the knowledge ecosystem

Skills

• Topic-based authoring in an XML-based CCMS
• Writing to established style guide standards with minimal need for correction
• Effective time management in a rapidly changing environment
• Cross-functional relationship building in a global organization
• Document control and versioning
• User analysis
• Information design and architecture
• Technical editing
• Technical illustration
• Aptitude for learning new software quickly
• Knowledge base management

Preferred

• Experience with translation, localization, and writing for a global audience
• Familiarity with ISO quality management standards
• Familiarity with CE compliance standards

Behavioral Competencies

• Attention to detail in deliverables and work style
• Confidence in developing and presenting new ideas and process improvements
• Ability to work on multiple projects at once and independently juggle competing priorities
• Ability to communicate with others honestly, respectfully, and sensitively
• Followthrough on promises and commitments made to others
• Fair, honest, and respectful treatment of others, furthering the integrity of the organization and its relationships of trust with the broader community
• Ability to understand the needs, objectives, and challenges of cross-functional teams

Education

Bachelor's degree in English, Technical Writing, or related field

Work experience

4-6 years demonstrated experience in creating and managing technical documentation, preferably in a hardware manufacturing setting

Compensation

Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Benefits

At Packsize, we’re committed to supporting the health, well-being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Equal Opportunity / Diversity & Inclusion

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Company Overview

Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.