Senior Technical Writer – Enterprise Hardware Documentation

YRH - PACKSIZE LLC; Louisville (KY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid Time Off

Health Savings and Flexible Spending

Life and disability insurance

Employee Assistance Program (EAP)

Job summary

Packsize seeks a Product Knowledge Specialist (Technical Writer) Level 3 to craft enterprise-grade support documentation for high-automation machinery. You will govern knowledge domains, ensuring accuracy, accessibility, and lifecycle coverage across products.

Collaborate with global engineering, product management, quality assurance, and senior teams to produce manuals meeting quality and compliance standards. Travel up to 20% may be required.

Qualifications

• 4-6 years demonstrated experience in creating and managing technical documentation.
• Experience in hardware manufacturing documentation is preferred.
• Experience with knowledge base management and AI governance is a plus.

Responsibilities

• Collaborate with global engineering, product management, quality assurance to create manuals for high-automation machines.
• Author complex technical content that adheres to standards and compliance.
• Maintain and improve knowledge content across product lifecycles.
• Identify knowledge risks and gaps related to product changes.
• Improve accessibility and discoverability of knowledge domains.

Skills

Topic-based authoring

XML knowledge

Content management

Knowledge base management

Cross-functional collaboration

Editorial quality

Info design

Learning new software

Education

Bachelor's degree in English/Technical Writing or related field

Tools

XML-based CCMS

CMS tools

Documentation tooling

Job description

Packsize seeks a Product Knowledge Specialist (Technical Writer) Level 3 to craft enterprise-grade support documentation for high-automation machinery. You will govern knowledge domains, ensuring accuracy, accessibility, and lifecycle coverage across products.

Collaborate with global engineering, product management, quality assurance, and senior teams to produce manuals meeting quality and compliance standards. Travel up to 20% may be required.