Technical Writer: Docs-as-Code, AI-Enhanced Content

swan.io; United States; Remote; USD 70,000 - 100,000; Part time

Job summary

Swan is seeking a talented Technical Writer to join our Documentation team on a freelance basis. You will develop content across Swan's documentation ecosystem, balancing multiple projects and collaborating with Product, Engineering, Design, Marketing, and Customer Experience to deliver accurate, user-centric material.

You will create user guides, help centre articles, and UI copy, while migrating content and maintaining docs-as-code workflows.

Qualifications

• Proven track record in technical writing (3+ years).
• Experience with docs-as-code workflows (Git, Markdown/MDX).
• Experience migrating content across frameworks is a plus.
• Strong editorial eye and ability to self-edit and review peers.

Responsibilities

• Write and maintain diverse content across Swan's documentation ecosystem.
• Collaborate with Product, Engineering, Design, Marketing, CX, and Implementation teams.
• Migrate and structure content in version-controlled repos with peer review.
• Produce clear, accurate content for user guides, help articles and UI copy.
• Leverage AI tools to improve workflow while preserving quality and human touch.
• Manage content lifecycle from creation to publication and monitor performance.

Skills

Technical writing

Docs-as-code

Git

Markdown/MDX

Editorial eye

Proactive mindset

Localization awareness

Accessibility awareness

Tools

Zendesk

CMS

Git

Markdown/MDX

Job description

Swan is seeking a talented Technical Writer to join our Documentation team on a freelance basis. You will develop content across Swan's documentation ecosystem, balancing multiple projects and collaborating with Product, Engineering, Design, Marketing, and Customer Experience to deliver accurate, user-centric material.

You will create user guides, help centre articles, and UI copy, while migrating content and maintaining docs-as-code workflows.