Technical Writer — B2B Platform Docs (NYC)

DoubleVerify Inc.; United States; On-site; USD 77,000 - 131,000; Full time

Job summary

DoubleVerify Inc. is seeking a Technical Writer to develop client-facing documentation for self-serve workflows and global clients.

You will collaborate with Product Managers and Engineers to produce high-quality content, including user guides, UI messages, and release notes, ensuring accuracy and consistency across platforms. The role is based in NYC within the Customer Experience Product team and requires hands-on writing and content strategy experience.

Qualifications

• 3-5 years of relevant work experience writing online help and UI messaging.
• Strong ability to contextualise product features within customer workflows and explain how clients use them.
• Excellent writing and proofreading skills with ability to communicate complex concepts clearly.
• Experience collaborating with Product Managers, Engineers, and Support teams.
• Proficiency with Markdown and HTML is a plus.

Responsibilities

• Write, publish, and maintain high-quality help content including user guides, online help, glossaries, UI messaging, and release notes.
• Adapt information from PRDs, product summaries, and technical specs into knowledge-base content.
• Collaborate with Product Managers, Engineers, and cross-functional teams to ensure content accuracy and alignment with product updates.

Skills

Technical writing

UI messaging

Content strategy

Editing

Cross-functional collaboration

Education

BA in English/Journ/Tech Writing

Tools

FreshDesk

Document360

Postman

GitLab

Docusaurus

Pendo

Job description

DoubleVerify Inc. is seeking a Technical Writer to develop client-facing documentation for self-serve workflows and global clients.

You will collaborate with Product Managers and Engineers to produce high-quality content, including user guides, UI messages, and release notes, ensuring accuracy and consistency across platforms. The role is based in NYC within the Customer Experience Product team and requires hands-on writing and content strategy experience.