Technical Writer

DoubleVerify Inc.; United States; On-site; USD 77,000 - 131,000; Full time

Job summary

DoubleVerify Inc. is seeking a Technical Writer to develop client-facing documentation for self-serve workflows and global clients.

You will collaborate with Product Managers and Engineers to produce high-quality content, including user guides, UI messages, and release notes, ensuring accuracy and consistency across platforms. The role is based in NYC within the Customer Experience Product team and requires hands-on writing and content strategy experience.

Qualifications

• 3-5 years of relevant work experience writing online help and UI messaging.
• Strong ability to contextualise product features within customer workflows and explain how clients use them.
• Excellent writing and proofreading skills with ability to communicate complex concepts clearly.
• Experience collaborating with Product Managers, Engineers, and Support teams.
• Proficiency with Markdown and HTML is a plus.

Responsibilities

• Write, publish, and maintain high-quality help content including user guides, online help, glossaries, UI messaging, and release notes.
• Adapt information from PRDs, product summaries, and technical specs into knowledge-base content.
• Collaborate with Product Managers, Engineers, and cross-functional teams to ensure content accuracy and alignment with product updates.

Skills

Technical writing

UI messaging

Content strategy

Editing

Cross-functional collaboration

Education

BA in English/Journ/Tech Writing

Tools

FreshDesk

Document360

Postman

GitLab

Docusaurus

Pendo

Job description

About DV DV is the leader in digital performance solutions, helping our advertiser and agency partners Verify the quality of their digital campaigns, Optimise to improve performance and Prove that they’re achieving their business outcomes, through unbiased 3rd party data and analytics. DV’s mission is to be the definitive source of transparency and data-driven insights into the quality and effectiveness of digital advertising for the world’s largest brands, agencies, publishers, and digital ad platforms. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

About the role DV’s business-to-business (B2B) platforms, which encompasses a suite of robust, self-service tools accessible to customers worldwide, allows users to independently perform a variety of workflows ranging from activation to reporting. The DV knowledge bases support diverse customer needs across a rapidly evolving product suite. Documentation spans multiple content types - from glossaries and reporting guides to how-to content for self-service workflows, in-platform messaging, and release notes - requiring a writer who can balance ongoing content maintenance with proactive, strategic improvements. As a Technical Writer, you will produce and maintain client-facing documentation to support self-service workflows for global clients. You will collaborate closely with Product Managers and Engineers, as well as business-facing teams - including Account Management, Implementation, and Sales Engineering - while taking ownership of documentation within your assigned product area. As an ideal candidate, you bring hands‑on technical writing and knowledge management experience, a strong eye for content quality, and the ability to hit the ground running. This role is based in NYC and sits within the Customer Experience Product team.

What you’ll do:

• Technical Writing Expertise Communicate complex materials and concepts in an appealing and effective manner to both internal and external users of varying technical knowledge, in the DV voice Write, publish, and maintain high-quality help content including - user guides, online help, analytics glossaries, UI messaging, training materials, and product release notes Adapt information from PRDs, product summaries, prototypes, and technical specs into knowledge base-ready content - identifying gaps and asking targeted clarifying questions
• Content Ownership & Strategy Align content with established documentation standards, style guidelines, and best practices Take ownership and follow-through of documentation for assigned product or service areas, serving as the go-to resource for that content Manage documentation maintenance and refinement to ensure content is accurate, complete, and up-to-date Proactively identify opportunities for documentation improvement and content optimisation based on product evolution and user needs
• Cross-Functional Collaboration Collaborate with Product Managers, Engineers, Client Support, Implementation Managers, and Marketing, at peer level as support to senior team, to produce effective documentation and messaging for new features and product updates Build strong working relationships with key DV stakeholders beyond the immediate team - reaching out proactively to source information and resolve documentation gaps Support the broader Technical Writing team on larger or business-critical projects, contributing a quality eye across team deliverables

Who you are:

• 3 -5 years of relevant work experience writing online help and and user interface messaging, preferably in a web production environment
• Demonstrated ability to get up to speed quickly on new projects, balance multiple tasks, and provide quick return on documentation requests Strong ability to contextualise product features within customer workflows and explain how clients use them to complete end-to-end tasks
• Strong written and verbal communication skills, including the ability to edit and proofread materials and succinctly communicate complex concepts to novice end users
• Cross-functional experience working with client-focused teams
• Demonstrated ability to multitask and work with light supervision
• Experience using FreshDesk, Document360, Postman, GitLab, Docusaurus (or other API documentation tools) and Pendo — a plus
• Familiarity with ad-serving technologies and large data integrations — a plus
• Knowledge of Markdown and HTML — a plus
• Familiarity with ad-serving technologies and large data integrations — a plus
• Must be able to provide writing samples
• BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience
• A can-do attitude and a willingness to learn

The successful candidate’s starting salary will be determined by a number of non-discriminatory factors, including qualifications for the role, level, skills, experience, location, and internal equity relative to peers at DV. The estimated salary range for this role, based on the qualifications set forth in the job description, is between $77,000 - $131,000. This role will also be eligible for bonus/commission (as applicable), equity, and benefits. The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles and recognise that the person we hire may be more or less experienced than this job description as posted.

DV provides the industry’s leading Media Effectiveness Platform. Utilizing trusted measurement data and dynamic AI optimisation, DV maximises campaign effectiveness and drives tangible business outcomes for advertisers wherever they run their digital media. DV powers performance for the world’s largest brands, platforms and publishers. We believe this is important work. Why? Because when an ad-supported ecosystem hums, it preserves a free internet for us all. We’re looking for the best and the brightest talent, those who stand for one another and meet challenges with a spirit of ingenuity and invention.