Technical Writer: API & Help Center (Contract to FT)

Riivet; Pennsylvania; Hybrid; USD 60,000 - 90,000; Part time

Job summary

Riivet is seeking a technical writer to own the help center, API reference, and in-app guidance from scratch. You will work directly with engineers and customers to craft clear, searchable documentation that matches how restoration teams actually work.

The role involves writing for a growing API and creating onboarding content, with a short-term contract and potential to convert to full-time. Collaboration with support is key to turning FAQs into permanent docs.

Qualifications

• 3+ years writing technical documentation for B2B SaaS.
• Can read code well enough to write accurate API docs.
• Portfolio of published documentation, ideally in a developer-facing product.
• Clear, opinionated writing style.

Responsibilities

• Plan, write, and maintain the Riivet help center.
• Document the public API, including examples and common workflows.
• Write in-app onboarding and empty states in partnership with design.
• Work with support to turn common questions into permanent documentation.

Skills

Technical writing

B2B SaaS documentation

API documentation

Job description

Riivet is seeking a technical writer to own the help center, API reference, and in-app guidance from scratch. You will work directly with engineers and customers to craft clear, searchable documentation that matches how restoration teams actually work.

The role involves writing for a growing API and creating onboarding content, with a short-term contract and potential to convert to full-time. Collaboration with support is key to turning FAQs into permanent docs.