Cybersecurity Documentation Specialist (Onsite)

United Global Technologies

Spartanburg (SC)

On-site

USD 65,000 - 95,000

Full time

6 days ago

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Job summary

United Global Technologies in Spartanburg, SC seeks a Technical Writer for a 12-month, full-time contract to support the Documentation Recovery initiative. The on-site role aims to convert SME knowledge into clear, maintainable documentation supporting cybersecurity, IT operations, incident response, disaster recovery, and business continuity.

Duties include creating SOPs, runbooks, system and infrastructure documentation, diagrams in Visio, and leveraging Microsoft 365 tools.

Qualifications

5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
Advanced proficiency with Microsoft 365, especially Word and SharePoint, plus Excel, PowerPoint, Teams, and related collaboration tools.
Strong proficiency with Microsoft Visio for diagrams, workflows, process maps, and supporting visuals.
Demonstrated experience producing SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.

Responsibilities

Develop and maintain clear, professional technical documentation using standardized templates and conventions.
Create SOPs, operational procedures, system and application documentation, infrastructure documentation, runbooks, support procedures, administrative procedures, and knowledge-base articles.
Create and maintain incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in coordination with SMEs and leadership.
Translate complex technical information and SME interviews into accurate documentation usable by technical staff and appropriate operational audiences.
Create and refine diagrams, workflows, process maps, architecture-supporting visuals, and documentation graphics using Microsoft Visio.
Use Microsoft 365 extensively, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration/document-management capabilities.
Apply consistent terminology, formatting, versioning, metadata, document ownership, review dates, and change history.
Collaborate with the Business Analyst to convert discovery outputs, requirements, inventories, and process maps into finished documentation.
Conduct document reviews with SMEs, reconcile feedback, verify technical accuracy, and prepare documents for approval and publication.
Help establish reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.