Senior IT Technical Writer – Cybersecurity & Operations Documentation

HTC Global Services; Spartanburg (SC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Professional development opportunities

Wellness programs

Job summary

HTC Global Services seeks an experienced Senior IT Technical Writer to strengthen cybersecurity and operations documentation in Spartanburg, SC. You’ll collaborate with engineers, admins, analysts, and IT leadership to convert complex technical knowledge into durable, actionable documentation for day-to-day operations, incidents, and disaster recovery.

You will organize and standardize content, runbooks, SOPs, and knowledge bases, using SharePoint and Visio to create clear, maintainable

Qualifications

• Bachelor's degree or equivalent experience in technical communication or IT.
• 5+ years creating professional IT/tech documentation.
• Strong MS 365, Word, SharePoint, Excel, PowerPoint, Teams proficiency.
• Excellent Visio for diagrams and process visuals.
• Experience producing SOPs, runbooks, and knowledge articles.
• Attention to detail and consistent documentation standards.
• Ability to work with SMEs across cybersecurity, IT ops, or infra.

Responsibilities

• Develop and maintain documentation using standardized templates.
• Create SOPs, runbooks, and knowledge-base articles.
• Produce incident-response, disaster-recovery, and business-continuity docs.
• Interview SMEs to extract information and translate it clearly.
• Create diagrams and visuals with Visio and MS 365 tools.
• Enforce terminology, versioning, metadata, and review dates.
• Collaborate with analysts and technical teams to publish docs.
• Lead documentation-recovery and knowledge-management efforts.

Skills

Technical writing

Information architecture

Editing

SME interviewing

Education

Bachelor's degree

Tools

Microsoft 365

Word

SharePoint

Excel

PowerPoint

Teams

Visio

Job description

Senior IT Technical Writer – Cybersecurity & Operations Documentation

Use your technical-writing expertise to strengthen the reliability, resilience, and operational readiness of a complex IT environment.

This role offers the opportunity to work directly with IT leaders and subject-matter experts to create the documentation teams rely on during day-to-day operations, incidents, system recovery, disaster response, and long-term knowledge transfer.

The work goes well beyond editing existing content. You will help recover, organize, standardize, and build authoritative technical documentation that reduces reliance on institutional knowledge and improves operational consistency.

Location: Spartanburg, South Carolina / Work Arrangement: Fully onsite / Travel: Light local travel to offices and facilities within the surrounding area

Project or Role Overview

The Senior IT Technical Writer will support a Cybersecurity Program and Documentation Recovery initiative focused on identifying documentation gaps, converting technical knowledge into durable operational documentation, and establishing standards that improve long-term IT resilience.

Working closely with a Business Analyst, IT leadership, and technical SMEs, this person will transform discovery findings, technical knowledge, process information, and operational practices into clear, accurate maintainable documentation.

Deliverables Will Support Areas Including

• Cybersecurity
• IT operations
• Infrastructure
• Applications
• Incident response
• Disaster recovery
• Business continuity
• Knowledge transfer
• Service delivery
• Operational resilience

Ideal Candidate Profile

You are an experienced technical writer who is comfortable working directly with engineers, administrators, analysts, security professionals, and IT leadership.

You know how to ask the right questions, extract critical knowledge from SMEs, and turn complex or undocumented technical processes into clear documentation that people can actually use.

You are equally comfortable creating a detailed runbook, improving an SOP, organizing a SharePoint documentation library, developing a Visio process flow, reconciling SME feedback, or establishing standards for document ownership, versioning, metadata, and review cycles.

The strongest candidates will also bring experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.

Key Responsibilities

• Develop and maintain professional technical documentation using standardized templates and conventions.
• Create SOPs, runbooks, operational procedures, system documentation, application documentation, infrastructure documentation, administrative procedures, and knowledge-base articles.
• Develop incident-response, disaster-recovery, business-continuity, restoration, and recovery documentation in collaboration with technical SMEs and leadership.
• Interview SMEs and translate complex technical information into clear, accurate documentation appropriate for technical and operational audiences.
• Create and maintain technical diagrams, workflows, process maps, and supporting visuals using Microsoft Visio.
• Use Microsoft 365 tools extensively, including Word, SharePoint, Excel, PowerPoint, Teams, and related collaboration/document-management capabilities.
• Apply consistent terminology, formatting, version control, metadata, document ownership, review dates, and change histories.
• Collaborate with Business Analysts and technical teams to convert discovery outputs, inventories, requirements, and process maps into finished technical documentation.
• Conduct documentation reviews with SMEs, reconcile feedback, confirm technical accuracy, and prepare materials for approval and publication.
• Establish and improve reusable templates, style standards, naming conventions, repository structures, and documentation lifecycle practices.
• Support documentation recovery, knowledge-management, and documentation-standardization efforts.
• Organize documentation so that it is easy to locate, maintain, review, and use during operational or recovery events.

Required Qualifications

• Bachelor's degree in Technical Communication, English, Information Technology, Information Systems, or a related field, OR equivalent relevant professional experience.
• 5+ years of demonstrated technical-writing experience producing professional documentation for complex IT or technology environments.
• Advanced proficiency with Microsoft 365, particularly Microsoft Word and SharePoint, as well as Excel, PowerPoint, Teams, and related collaboration tools.
• Strong proficiency with Microsoft Visio for technical diagrams, workflows, process maps, and supporting visuals.
• Demonstrated experience creating SOPs, runbooks, system documentation, operational procedures, knowledge articles, or comparable technical deliverables.
• Strong editing, information-architecture, document-organization, formatting, and quality-control skills.
• Demonstrated ability to work directly with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or related IT disciplines.
• Ability to translate complex technical concepts into clear, accurate, maintainable documentation.
• Strong attention to detail and document consistency.

Preferred Qualifications

• Experience documenting cybersecurity, infrastructure, incident response, disaster recovery, business continuity, or IT service-management environments.
• Experience with documentation-recovery, knowledge-management, or large-scale documentation-standardization initiatives.
• Experience designing or administering SharePoint-based documentation libraries, including templates, metadata, document ownership, and lifecycle practices.
• Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
• Government, public-sector, or other highly regulated environment experience.
• Certified Professional Technical Communicator (CPTC), ITIL Foundation, or comparable technical-writing/IT certification.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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