Technical Writer

GoCanvas; Reston (VA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Retirement plan

Paid time off

Health coverage

Learning & development

Career growth

Employee assistance

Employee discounts

Job summary

GoCanvas Holdings, Inc. in Reston, VA, is seeking a Technical Writer III to grow SiteDocs customer-facing documentation and the public Help Center. You will own documentation for one or more product domains, collaborating with product, engineering, and support to prepare docs for launches.

This role blends hands-on writing with program development; you will audit content, shape information architecture, and publish a redesigned Help Center. SaaS experience and strong collaboration are essential.

Qualifications

• 3-5 years of technical writing experience.
• Owned complex documentation projects or product areas in SaaS/software.
• Strong writing skills for advanced product features.
• Proficiency with Madcap Flare or RoboHelp and CMS.
• Knowledge of GoCanvas/SiteDocs style guidelines.
• Advanced SME interviewing skills for detailed information.
• Ability to manage multiple projects and deadlines.
• Markup knowledge with HTML for scalable docs.

Responsibilities

• Own documentation for one or more product domains; plan, write, and maintain complex workflows and guides.
• Collaborate with product, engineering, design, and support to prep docs for launches.
• Conduct SME interviews and translate designs into user-focused content.
• Help define the Help Center information architecture and modular content design.
• Audit content, identify gaps, and maintain a prioritized backlog.
• Publish and migrate docs for a redesigned public Help Center.
• Help establish templates, standards, and publishing workflows.

Skills

Technical writing

Documentation ownership

Collaboration

Interviewing SMEs

Project management

HTML markup

Growth mindset

Content strategy

SaaS documentation

Tools

Madcap Flare

RoboHelp

CMS / content mgmt systems

Version control workflows

Job description

Company Description

GoCanvas, SiteDocs, and Bluebeam are part of the Nemetschek Group of companies. This position is employed by GoCanvas and operates in a matrixed capacity, partnering with Bluebeam to support a technical writing program that serves SiteDocs.

Job Description

The Technical Writer III will help establish and grow SiteDocs’ customer-facing documentation program and public self-service Help Center. Working with documentation leadership and SiteDocs stakeholders, this individual contributor will create clear, accurate product documentation while helping shape the content structure, standards, workflows, and priorities needed for a scalable documentation function. This role combines hands‑on writing with program development. The writer will independently investigate product workflows, identify documentation gaps, recommend practical solutions, and move work forward when requirements or processes are still developing. They will partner with product, engineering, support, and other subject‑matter experts to support customer self‑service and ongoing product releases.

• Own documentation for one or more product domains, including planning, writing, and maintaining complex workflows, advanced feature content, and troubleshooting guides.
• Collaborate with product managers, engineers, designers, and support to understand upcoming releases and ensure that documentation is ready for launch.
• Conduct SME interviews and hands‑on product research to translate technical designs and behavior into clear, task‑oriented content for users with varying technical backgrounds.
• Help define the Help Center’s information architecture, including content structure and navigation, using modular topic design and content reuse to create scalable, maintainable documentation.
• Audit existing content, identify gaps, and maintain a prioritized documentation backlog.
• Partner with documentation manager to prepare, organize, migrate, and publish documentation for the redesigned public Help Center launch.
• Help establish and implement documentation standards, templates, review processes, and publishing workflows.

Qualifications

• 3-5 years of technical writing experience.
• Demonstrated history of owning complex documentation projects or product areas in a SaaS or software environment.
• Strong technical writing skills with the ability to independently plan, draft, and organize complex documentation sets for advanced product features.
• Proficiency with Help Authoring Tools such as Madcap Flare or RoboHelp, content management systems, and version control workflows.
• Solid understanding and consistent application of GoCanvas/SiteDocs style guidelines and relevant industry style guides.
• Advanced research and interviewing skills to gather detailed information from SMEs and reconcile conflicting inputs.
• Ability to manage multiple projects and deadlines, balancing planned work with urgent updates for releases or hotfixes.
• Comfort working with markup and structured content (e.g., HTML, templates, content types) to produce scalable, maintainable documentation.
• Strong collaboration skills, including leading documentation discussions for owned areas and influencing peers and partners through data and clear reasoning.
• Approach evolving requirements with curiosity and a growth mindset; independently investigate questions, propose solutions, and collaborate with managers and SMEs to align on decisions. Remain open to feedback and adapt as new information emerges.

Additional Information

#GoCanvas

We are an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy or parental status, national origin, age, disability, genetic information, veteran status, citizenship, marital status, or any other status protected by applicable law.

We are committed to providing reasonable accommodations for qualified individuals in accordance with applicable laws. If you require assistance or an accommodation during the application or hiring process, please contact us.

In accordance with applicable pay transparency laws, compensation for this role will be determined based on qualifications, experience, and business needs. Base pay is one component of our total rewards program, which may also include incentive compensation, bonuses, and a comprehensive benefits package. We encourage candidates to apply even if their experience does not align perfectly with every qualification.

What We Offer

• People-focused culture that values collaboration, innovation, and continuous improvement.
• Competitive compensation and benefits package.
• Retirement savings program with employer contributions;
• Paid time off and company-recognised holidays.
• Health and well‑being benefits, including medical, dental, and vision coverage.
• Resources for learning and development, including access to training and learning platforms.
• Opportunities for career growth and internal mobility.
• Employee assistance and well‑being resources.
• Employee discounts and other optional perks.