Technical Writer

Contiem, Inc.; Town of Brookfield (WI); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

PTO 3 weeks

8 paid holidays

Life insurance

401(k) with 4% match

Professional membership reimbursement

Employee referral bonus

Job summary

Contiem, Inc. is seeking a Technical Writer with API experience to develop and maintain documentation for RESTful and GraphQL services. You will work closely with engineers and subject matter experts to ensure accurate, clear API references, guides, and release notes for clients across industries.

The role emphasizes creating and refining user guides, online help, tutorials, and integration documentation, while upholding documentation standards and governance across product updates.

Qualifications

• 5-7 years’ experience in technical writing, with technical writing being your primary job function.
• Experience supporting e-commerce, SaaS, developer tools, or technology-focused organizations.
• Experience testing APIs using tools such as Postman or similar API testing platforms.
• Knowledge of DITA XML-based content management and structured authoring methodologies.
• Experience reviewing and editing AI-generated technical content.

Responsibilities

• Develop, maintain, and publish API documentation for RESTful and GraphQL services.
• Create user guides, online help systems, installation guides, operational procedures, and maintenance documentation.
• Ensure documentation complies with authoring standards, workflows, and style guidelines.
• Collaborate with software engineers, product managers, QA teams, project managers, and other stakeholders throughout the documentation lifecycle.

Skills

Technical writing

API documentation

Editing AI-generated content

Education

Bachelor’s degree in technical writing, journalism, communications, or related field

Tools

MadCap Flare

Microsoft Suite

Google Workspace

Adobe Creative Cloud

DITA XML

JSON

Markdown

HTML 5

Job description

*The final compensation offer will be determined by factors such as the candidate’s skills, qualifications, experience, geographic location, and other relevant factors.

Our Mission

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

About Us

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.

Contiem headquarters is located in Annapolis, MD, with additional locations in the US and internationally in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position Summary

Contiem is seeking a Technical Writer with API experience to develop and maintain documentation for our clients. The ideal candidate has worked on a variety of projects, enjoys applying their expertise to new subject areas, and demonstrates strong writing skills. They thrive in fast-paced environments and can confidently work with clients who have varying standards and expectations.

API Documentation Development

• Develop, maintain, and publish API documentation for RESTful and GraphQL services.
• Document API endpoints, request and response schemas, authentication methods, error handling, and integration workflows.
• Work directly with engineers and SMEs to gather technical information and validate documentation accuracy.
• Create and maintain API reference guides, developer portals, release notes, and changelogs.
• Produce tested code samples and implementation examples in common programming languages.

Technical Content Creation

• Develop user guides, online help systems, installation guides, operational procedures, and maintenance documentation.
• Create step-by-step tutorials, quick start guides, learning paths, and onboarding materials for developers and end users.
• Write project proposals, user test plans, procedural documentation, and technical specifications.
• Edit and improve AI-generated content to ensure technical accuracy, consistency, and usability.

Documentation Quality & Governance

• Ensure documentation complies with authoring standards, workflows, and style guidelines.
• Review and update content regularly to reflect product enhancements and system changes.
• Validate API functionality, test endpoints, confirm authentication flows, and verify documentation against actual product behavior.
• Maintain version control and documentation repositories.

Cross-Functional Collaboration

• Collaborate with software engineers, product managers, QA teams, project managers, and other stakeholders throughout the documentation lifecycle.
• Coordinate review cycles with SMEs to ensure documentation accuracy and completeness.
• Minimize SME time requirements by researching, drafting, and maintaining documentation.
• Participate in planning sessions, documentation reviews, and product release activities.

Experience and Skills

• Bachelor’s degree in technical writing, journalism, communications, or related field.
• 5-7 years’ experience in technical writing, with technical writing being your primary job function.
• Proficient in using the following applications:
  • MadCap Flare (or another help authoring tool).
  • Microsoft Suite
  • Google Workspace
  • Adobe Creative Cloud
  • DITA XML
  • JSON
  • Markdown
  • HTML 5
• Experience supporting e-commerce, SaaS, developer tools, or technology-focused organizations.
• Experience testing APIs using tools such as Postman or similar API testing platforms.
• Experience reviewing and editing AI-generated technical content.
• Knowledge of DITA XML-based content management and structured authoring methodologies.
• Exposure to software development practices and source code repositories.
• 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
• Free medical, dental, vision, life insurance and disability coverage.
• 401(k) with 100% match of up to 4% of contributions and with immediate vesting.
• Professional Membership Reimbursement.
• Employee Referral bonus.

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.