Technical Writer

CultureFit; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

CultureFit is seeking a Technical Writer responsible for creating and managing documentation for Kensium products. You will work onsite a few days each week in downtown Chicago and provide support during US hours for product inquiries.

The ideal candidate will have a degree related to writing or computer science and at least 2 years of technical writing experience in the IT or software industry. Proficiency in MS Office 365 and Jira is essential.

This role offers a hybrid work environment with opportunities to engage with both internal teams and clients.

Qualifications

• 2-5+ years working as a Technical Writer in the IT/Software industry.
• 1-3+ years of experience providing technical support.
• Experience with eCommerce Platforms like Magento or Shopify is preferred.

Responsibilities

• Create and update technical documentation for products.
• Maintain a documentation repository on SharePoint.
• Support clients with product configuration questions.

Skills

Technical writing

Proofreading and editing

Project management

Technical support

MS Office 365

Jira

Confluence

Education

B.A. in English, Creative Writing, or Computer Science

Tools

Adobe Creative Suite

SharePoint

Job description

The Technical Writer will be responsible for all technical documentation, including but not limited to configuration guides, release notes, and implementation checklists. Documents that are created must be updated and maintained in a central repository for documents. The Technical Writer will partner with the Training Specialist and other SMEs to ensure the information in the documents is correct for both internal and user groups. The Technical Writer will also be available during US hours to provide assistance with product configuration questions for clients.

Job Functions

• Create and update technical documentation, including but not limited to configuration guides, release notes, and implementation checklists.
• Maintain a documentation repository for all documents relating to Kensium products (SharePoint).
• Create a product knowledge base for clients and internal teams using Confluence.
• Communicate and train with SMEs on new product functionality to be documented.
• Answer questions from internal teams regarding Kensium products and their documentation.
• Respond to documentation requests for new documents to be created.
• Provide support to Kensium clients during US hours with questions about Kensium products.

Education and Experience

• B.A. in English, Creative Writing, Computer Science, or related field.
• 2-5+ years working as a Technical Writer, preferably in the IT/Software industry.
• 1-3+ years providing technical support in the IT/Software industry.
• Experience with eCommerce Platforms (Magento, BigCommerce, Shopify) and/or Acumatica ERP preferred.

Qualifications

Knowledge/Skills:

• Ability to manage multiple projects at once.
• Quickly be able to grasp complex technical topics and present them in a manageable, user friendly way.
• Strong proofreading, editing, and revising skills.
• MS Office 365 (Sharepoint, Outlook, Teams, Word, Excel).
• Jira Confluence experience required.
• Adobe Creative Suite experience is a plus.
• Flexibility with hours.

Additional Information

Hybrid work environment. The new hire will be expected to work onsite a couple of days a week in downtown Chicago.