Senior Technical Writer

Programmers.io; Dallas (TX); On-site; USD 70,000 - 90,000; Part time

Job summary

A technology services provider in Dallas is seeking a Knowledge Manager / Technical Writer. The role involves developing and maintaining content for sales enablement tools and ensuring the accuracy of Q&A pairs. Candidates should have a Bachelor's degree in a relevant field, strong communication skills, and familiarity with knowledge management tools. This is a contract position focused on support and collaboration across teams.

Qualifications

• Bachelor's degree or more in relevant field.
• Familiarity with UX best practices, accessibility, and content system thinking.
• Good understanding of knowledge management tools.

Responsibilities

• Write, edit, optimize and audit Q&A pairs for accuracy.
• Continuously audit and refresh existing Q&A pairs.
• Collaborate with various stakeholders to understand knowledge needs.

Skills

Exceptional written and verbal communication skills

Good understanding of knowledge management tools

Strong collaborator and communicator

Familiarity with UX best practices

Portfolio that showcases work

Exceptional interpersonal skills

Education

Bachelor's degree in English, History, Journalism or similar field

Job description

Knowledge Manager / Technical Writer

Dallas, TX – Onsite

Contract – Employment Type

Sales One is a proprietary CLIENT’S platform that enables sellers to dynamically create proposals and respond to RFPs. The Knowledge Manager is responsible for developing and maintaining content assets that support our sales enablement tools. This involves creating, refreshing, validating new and existing content in collaboration with product, legal and business partners.

Key Responsibilities

• Write, edit, optimize and audit Q&A pairs while ensuring 100% accuracy to properly support our searchable database of answers to RFP questions
• Continuously audit and refresh existing Q&A pairs based on asset management cycle
• Use and actively contribute to content systems (standards, voice and tone, and messaging)
• Support other KMs to help write and edit product content to ensure content consistency
• Collaborate with various stakeholders to understand their knowledge needs
• Analyze metrics to help drive content development prioritization

Skills

• Bachelor's degree or more in English, History, Journalism, or similar field
• Familiarity with UX best practices, accessibility, and content system thinking
• Good understanding of knowledge management tools
• Portfolio that showcases work
• Exceptional written and verbal communication skills.
• Exceptional interpersonal skills and relationship building across complex organizations.
• Strong collaborator and communicator

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: IT Services and IT Consulting