Technical Writer – Banking Product Enablement

Infosys; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Technical Writer to join their Banking practice group. In this pivotal role, you will develop modern documentation and user assistance resources that empower users from novice to expert. Collaborating with product management, engineering, and marketing teams, you will ensure that documentation not only describes product functionalities but also enhances user adoption. This full-time position offers the opportunity to make a significant impact in the financial services sector, helping to shape the user experience and drive customer success.

Qualifications

• 3+ years of experience in IT, banking, and financial services as a Technical Writer.
• Strong written and verbal communication skills are essential.

Responsibilities

• Create and build modern documentation and user assistance infrastructure.
• Work closely with engineering and product marketing to enhance user resources.

Skills

Technical Writing

Communication Skills

Cross-departmental Collaboration

Documentation Creation

Education

Bachelor’s degree or foreign equivalent

3+ years of progressive experience

Job description

An established industry player is seeking a skilled Technical Writer to join their Banking practice group. In this pivotal role, you will develop modern documentation and user assistance resources that empower users from novice to expert. Collaborating with product management, engineering, and marketing teams, you will ensure that documentation not only describes product functionalities but also enhances user adoption. This full-time position offers the opportunity to make a significant impact in the financial services sector, helping to shape the user experience and drive customer success.