Technical Writer with CARDS and Payments exp

Envision Technology Solutions; Berkeley Heights (NJ); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading technology solutions provider is seeking an experienced technical writer with 10 to 12 years of experience in the banking and credit card domain. The ideal candidate will have exceptional writing and research skills, and the ability to create clear, concise documentation. Responsibilities include collaborating with product managers, creating user manuals, and ensuring documentation meets user needs. A degree in a relevant technical field, along with experience using documentation tools, is preferred.

Qualifications

• 10 to 12 years of industry experience in Banking, Payment and Credit Card domain.
• Strong research and information gathering skills.
• Ability to analyze and logically organize complex data.

Responsibilities

• Interviewing product managers to understand product features.
• Writing, editing, and proofreading technical content.
• Working with cross-functional teams to align documentation with user needs.

Skills

Excellent Writing Skills

Technical Aptitude

Attention to Detail

Research and Analytical Skills

Collaboration and Communication

Software Proficiency

Education

Degree in relevant technical field (e.g., computer science, engineering)

Tools

MadCap Flare

Oxygen XML Author

Microsoft Office Suite

Job description

Industry Knowledge: Banking, Payment and Credit Card domain experience

• Experience: 10 to 12 Years of industry experience
• Experience in Credit Card issuer area like
• card application, account management, credit & terms, rewards & benefits, payment processing, billing and collection
• monetary processing, Non-Monetary processing, Credit Bureau Processing, Reissue, Month end processing,
• Payments, Rewards, Rules processing, Configurations, and Reporting,
• regulatory compliance in the area of interest rate, and cardholder data
• how credit card issuer lifecycle works for business / merchant, financial institutes
• Research and Information Gathering:Interviewing product managers, studying product samples, and gathering data to understand the product's features and functionality.
• Content Creation:Writing, editing, and proofreading content for accuracy, clarity, and consistency.
• Audience Analysis:Assessing the needs and technical knowledge of the intended audience (e.g., end-users, technicians, or developers) to adjust the tone and technical level of the documentation.
• Documentation Management:Organizing information, creating diagrams, charts, or other visual aids, and managing documentation systems (such as content management systems or wikis).
• Collaboration:Working with cross-functional teams, including engineering, QA, and customer support, to ensure documentation aligns with product development and user needs.
• Review and Testing:Incorporating user feedback to update and improve content and testing documentation for usability and accuracy.

Key Skills and Qualifications

• Excellent Writing Skills:The ability to present complex information clearly and succinctly, with a strong grasp of grammar, style, and syntax.
• Technical Aptitude:A strong interest in and the ability to quickly grasp technical concepts and new tools. A background or degree in a relevant technical field (e.g., computer science, engineering) can be beneficial.
• Attention to Detail:Meticulous proofreading and editing skills to ensure accuracy and functionality.
• Research and Analytical Skills:The capacity to break down complex data, analyze information, and organize it logically for the reader.
• Collaboration and Communication:Strong interpersonal skills for effectively communicating with diverse teams and stakeholders.
• Software Proficiency:Familiarity with documentation tools (e.g., MadCap Flare, Oxygen XML Author), content management systems (CMS), and common office software (e.g., Microsoft Office Suite).

Typical Documentation Types

Technical writers produce a variety of materials depending on the industry:

• User manuals and guides
• Installation and configuration instructions