Technical Writer

Magpie Health Analytics, Inc.; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Magpie Health Analytics, Inc. is seeking a Technical Writer to develop and maintain documentation for digital applications serving federal healthcare clients.

You will craft user guides, SOPs, FAQs, and technical docs, collaborating with developers, PMs, and SMEs to explain system functions clearly and keep materials current. You will document user workflows, prepare release notes, and ensure materials meet Section 508 and WCAG accessibility standards.

Qualifications

• Bachelor's degree in Technical Communication, English, Communications, IT or related field.
• Experience writing technical documentation or user guidance for software applications (4+ years).
• Ability to explain technical material clearly to different audiences.
• Experience documenting system workflows, procedures, and software changes.
• Experience maintaining user guides, SOPs, FAQs, or knowledge articles.
• Knowledge of plain-language writing and accessibility requirements (Section 508/WCAG).
• Strong writing, editing, organizational, and collaboration skills.

Responsibilities

• Write and maintain user guides, SOPs, FAQs, knowledge articles, and technical references.
• Explain technical concepts in plain language for technical and non-technical users.
• Verify how systems work with developers, PMs, and SMEs; document changes.
• Document user registration, navigation, data entry, reporting, and workflows.
• Update guides as features and rules change; prepare release notes and instructions.
• Organize documents in approved repositories with version history.
• Create knowledge-transfer materials and troubleshooting guides for operations.
• Ensure docs meet Section 508 and WCAG accessibility requirements.
• Incorporate feedback to improve FAQs and self-service content.
• Add visuals like screenshots and diagrams to improve clarity.
• Participate in Agile reviews to ensure documentation is release-ready.

Skills

Technical writing

Plain-language writing

Documentation

Collaboration

Explain technical material

Education

Bachelor's degree in Technical Communication

Tools

Confluence

SharePoint

GitHub

Markdown

Jira

Visio

Lucidchart

Job description

Position Purpose

Magpie Health Analytics is seeking a Technical Writer to develop and maintain documentation for digital applications and services supporting federal healthcare clients. This includes user guides, support materials, and technical documentation for system operations. The Technical Writer will work with developers, product managers, and subject matter experts to explain system functions and processes clearly and keep materials current as applications change.

Primary Duties and Responsibilities

• Write and maintain user guides, standard operating procedures (SOPs), FAQs, knowledge articles, and technical reference materials.
• Explain technical concepts and application processes in plain language for technical and non-technical users.
• Work with developers, product managers, and subject matter experts to verify how systems work and document changes.
• Document user registration, navigation, data entry, reporting, and other application workflows.
• Update guides and reference materials as features, business rules, and processes change.
• Prepare release notes, system change summaries, and implementation instructions as needed.
• Organize documents in approved repositories and maintain version history.
• Create knowledge-transfer materials and troubleshooting instructions to support ongoing operations and transitions.
• Ensure electronic documents and support content meet applicable Section 508 and WCAG requirements.
• Use support tickets and user feedback to improve FAQs and self-service instructions.
• Add screenshots and process diagrams where they make instructions easier to follow.
• Participate in Agile reviews and confirm documentation is ready for each release.

Minimum Qualifications

• Bachelor's degree in Technical Communication, English, Communications, Information Technology, Computer Science, or a related field.
• At least 4 years of experience writing technical documentation or user guidance for software applications.
• Ability to explain technical material clearly to different audiences.
• Experience documenting system workflows, procedures, and software changes.
• Experience maintaining user guides, SOPs, FAQs, or knowledge articles.
• Knowledge of plain-language writing and Section 508/WCAG accessibility requirements.
• Strong writing, editing, organizational, and collaboration skills.

Preferred Qualifications

• Experience supporting CMS, HHS, federal digital services, or healthcare technology.
• Experience documenting enterprise web applications or data-intensive systems.
• Experience producing release documentation and maintaining version-controlled content.
• Experience with Confluence, SharePoint, GitHub, Markdown, or similar documentation tools.
• Familiarity with Jira and Agile software delivery.
• Experience creating accessible diagrams and documents with tools such as Visio or Lucidchart.