Technical Writer for Federal Health IT Documentation

Magpie Health Analytics, Inc.; Baltimore (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Magpie Health Analytics, Inc. is seeking a Technical Writer to develop and maintain documentation for digital applications serving federal healthcare clients.

You will craft user guides, SOPs, FAQs, and technical docs, collaborating with developers, PMs, and SMEs to explain system functions clearly and keep materials current. You will document user workflows, prepare release notes, and ensure materials meet Section 508 and WCAG accessibility standards.

Qualifications

• Bachelor's degree in Technical Communication, English, Communications, IT or related field.
• Experience writing technical documentation or user guidance for software applications (4+ years).
• Ability to explain technical material clearly to different audiences.
• Experience documenting system workflows, procedures, and software changes.
• Experience maintaining user guides, SOPs, FAQs, or knowledge articles.
• Knowledge of plain-language writing and accessibility requirements (Section 508/WCAG).
• Strong writing, editing, organizational, and collaboration skills.

Responsibilities

• Write and maintain user guides, SOPs, FAQs, knowledge articles, and technical references.
• Explain technical concepts in plain language for technical and non-technical users.
• Verify how systems work with developers, PMs, and SMEs; document changes.
• Document user registration, navigation, data entry, reporting, and workflows.
• Update guides as features and rules change; prepare release notes and instructions.
• Organize documents in approved repositories with version history.
• Create knowledge-transfer materials and troubleshooting guides for operations.
• Ensure docs meet Section 508 and WCAG accessibility requirements.
• Incorporate feedback to improve FAQs and self-service content.
• Add visuals like screenshots and diagrams to improve clarity.
• Participate in Agile reviews to ensure documentation is release-ready.

Skills

Technical writing

Plain-language writing

Documentation

Collaboration

Explain technical material

Education

Bachelor's degree in Technical Communication

Tools

Confluence

SharePoint

GitHub

Markdown

Jira

Visio

Lucidchart

Job description

Magpie Health Analytics, Inc. is seeking a Technical Writer to develop and maintain documentation for digital applications serving federal healthcare clients.

You will craft user guides, SOPs, FAQs, and technical docs, collaborating with developers, PMs, and SMEs to explain system functions clearly and keep materials current. You will document user workflows, prepare release notes, and ensure materials meet Section 508 and WCAG accessibility standards.