Technical Writer

Softthink Solutions; Santa Monica (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

Softthink Solutions in Washington, DC seeks a Technical Writer to develop, edit, and maintain IT documentation supporting OIS and IRMD operations. The role requires translating complex technical concepts into clear content and collaborating with PMs and analysts.

The candidate will maintain SharePoint, Teams, and Confluence repositories, ensure accuracy and compliance with IT policies, and contribute to monthly reporting and governance artifacts.

Qualifications

• Experience producing technical documentation in IT or business environments.
• Strong writing, editing, and communication skills.
• Experience using Microsoft Office and collaboration tools.
• Ability to translate complex technical concepts into clear, user-friendly content.

Responsibilities

• Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts)
• Prepare agendas, communications, and reporting materials
• Support PMs and analysts by documenting project deliverables and governance artifacts
• Ensure documentation accuracy, clarity, and compliance with IT policies
• Maintain documentation repositories (SharePoint, Teams, Confluence)
• Assist with monthly reporting and deliverable preparation

Skills

Writing

Editing

Communication

Education

Bachelor’s degree preferred

Technical writing certification

Tools

Microsoft Office

SharePoint

Teams

Confluence

Job description

Job Title: Technical Writer Location: Washington, DC Work Authorization: US Citizen

Role Summary

The Technical Writer develops, edits, and maintains IT documentation supporting OIS and IRMD operations. This includes project documentation, requirements, SOPs, user guides, communications, agendas, and reporting materials. The writer ensures clarity, accuracy, and compliance with established IT policies while supporting PMs, analysts, and business units.

Roles & Responsibilities

• Develop and maintain IT documentation (requirements, SOPs, user guides, project artifacts)
• Prepare agendas, communications, and reporting materials
• Support PMs and analysts by documenting project deliverables and governance artifacts
• Ensure documentation accuracy, clarity, and compliance with IT policies
• Maintain documentation repositories (SharePoint, Teams, Confluence)
• Assist with monthly reporting and deliverable preparation

Professional Experience

• Experience producing technical documentation in IT or business environments
• Strong writing, editing, and communication skills
• Experience using Microsoft Office and collaboration tools
• Ability to translate complex technical concepts into clear, user-friendly content.

Educational Qualifications

• Bachelor’s degree preferred (communications, English, IT, or related field)
• Training or certification in technical writing is beneficial.