Software Development Contractor

TALENT Software Services

Great Falls Crossing (VA)

On-site

USD 125,000 - 135,000

Full time

14 days+

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Job summary

TALENT Software Services is seeking an experienced Technical Vendor/Project Manager to enhance service delivery and vendor management practices in Reston, VA. The role requires expertise in Device as a Service (DaaS), collaboration skills, and the ability to conduct vendor assessments. Join a leading team to drive cost efficiencies and improve service management in a creative and productive environment.

Qualifications

Experience in Process design and implementation.
Professional training in ITIL, Service Design/Management preferred.
Technical knowledge of Cloud Computing and DevOps.

Responsibilities

Maintain best practices in Service Management and Service Delivery.
Conduct vendor reviews of service statistics and invoices.
Manage day-to-day operations and planning for strategic improvements.

Skills

Communication

Collaboration

Analytical Skills

Problem Solving

Education

Bachelor's or master's degree in computer science

Job description

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TALENT Software Services provided pay range

This range is provided by TALENT Software Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $64.00/hr

Are you an experienced Technical Vendor/Project Manager with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Technical Vendor/Project Manager to work at their company in Reston, VA.

Position Summary: As a Vendor Manager, you are a leader, a relationship builder, an advocate for the College Board, a catalyst, and a collaborator. You understand Device as a Service (DaaS), service delivery, cloud software delivery, and the tools and processes that empower efficient and resilient delivery that adheres to top-notch service management practices. You thrive in an environment with a strong mix of creativity and productivity. Your eagerness and vision enable you to lead, creat,e and learn complex solutions. Your excellent communication and mentoring skills allow you to effectively articulate solutions to the team while bringing them up to speed, enabling all to make healthy contributions.

Primary Responsibilities/Accountabilities:

Solution and maintain Service Management and Service Delivery best practices.
Contribute to technology strategy and planning. Conduct research on emerging vendors and technologies in support of systems development efforts and recommend processes, technologies that will increase cost effectiveness and systems flexibility.
Conduct and lead vendor reviews of monthly invoices, service statistics (SLAs/SLOs, closer rates, etc.).
Lead in the identification and resolution of service efficiencies to drive cost and service optimization.

Design & Implementation (40%)

Build and design solutions using the best practices of Service Delivery and Service Management.
Manage day to day operations, plan for strategic improvements
Continuously develop the skills required to work as part of the agile team in a poly-skilled development environment.
Being a subject matter expert in current technological capabilities such as Device as a Service (DaaS), Service Delivery and Service Management.
Develop and/or modify processes/services to automate/optimize the many DaaS services.
Collaborate to define transformation patterns/processes with cross-department service dependencies to ensure end-to-end delivery of DaaS use cases.
Partner with domain SMEs (ISO, Infrastructure, Network, Observability, ITAM and Operations) to analyze the features and capabilities required to support DaaS.
Work with technology leaders to understand business objectives and align services and vendor product offerings with those objectives.
Contribute to the development and growth of the Vendor Management Program, through thought leadership, design and implementation of processes and the management of SLAs/SLOs.
Manage the service queue and approve requests when applicable.
Work with ITAM and the vendor to ensure supplies are at par levels, manage end user tech refresh

Team Management (20%)

Lead Service Delivery/Management process efforts and mentor staff in the development and usage of these best practices and solutions to ensure optimum vendor performance and ROI
Ensure monthly invoices are accurate to pricing model, meet SLAs/SLOs as defined within vendor contracts and penalties are applied when appropriate.
Continuously look for process improvements to drive more efficient service delivery and greater ROI
Build bridges and strategic partnerships with our vendor partners and College Board leadership

Qualifications:

A Bachelor's or master’s degree in the field of computer science or related field preferred.
Professional training and/or certifications using ITIL, Service Design/Management etc.
Experience with:
Process design and implementation
IT Asset Management, Service Design and Management
Excellent communication and collaboration skills - working cross-functionally with other teams, multiple vendors and stakeholders in a fast-paced environment.
Ability to present ideas in business-friendly and user-friendly language.
Demonstrated ability to develop and maintain good customer working relationships.
Exceptional analytical, conceptual, and problem-solving abilities.
Technical knowledge of Cloud Computing and DevOps.
Ability to conduct research into emerging technologies and trends, standards, and products as required.
Able to prioritize and execute tasks in a high-pressure environment.
Willingness/ability to work off-shifts (evening, night-time, weekend) as necessary.

Seniority level