Technical Training & Support Specialist

Nova Biomedical; Westbrook (ME); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Tuition reimbursement

Paid holidays

Job summary

Nova Biomedical is seeking a Training & Support Specialist for its Technical Services team. You will deliver certification programs, provide technical training, perform installations and validations, and act as a trusted technical resource for customers using Artel products and technologies.

You will train customers and internal teams, troubleshoot hardware/software, and travel to client sites to ensure excellent support and adoption of Artel solutions.

Qualifications

• Proven success developing training materials and delivering technical training programs.
• Experience working independently in customer-facing environments.
• Strong troubleshooting and problem-solving skills across hardware, software, and laboratory workflows.
• Experience working within regulated laboratory environments including GMP, GLP, and ISO systems.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to explain complex technical concepts to technical and non-technical audiences.
• Experience building strong customer relationships and delivering consultative support.
• Proficiency with Microsoft Office applications, presentation software, and e-learning platforms.
• Strong organizational skills with the ability to manage multiple priorities and travel commitments.
• Authorization to work in the United States without employer sponsorship.

Responsibilities

• Deliver Artel’s Pipetting Technique Certification and Pipette Quality Management Certification programs through engaging presentations and one-on-one coaching.
• Support onboarding and training of new employees.
• Perform Artel system installations, validations, and customer training both onsite and remotely.
• Train internal teams on new products, software updates, procedures, and work instructions.
• Identify opportunities to improve training content and maintain current training materials.
• Troubleshoot Artel hardware, software, and workflow‑related customer issues.
• Support and participate in trade shows, conferences, customer demonstrations, and events.
• Build and maintain strong customer relationships while acting as a trusted technical advisor.
• Collaborate with cross‑functional teams to ensure outstanding customer support and satisfaction.
• Travel extensively to customer locations to deliver training and technical support.

Skills

Training program development

Technical training delivery

Independent work

Regulated lab environments (GMP/GLP/IS

Excellent communication

Customer-facing

Microsoft Office & e-learning

Tools

MS Office

Presentation software

e-learning platforms

Job description

Nova Biomedical is seeking a Training & Support Specialist for its Technical Services team. You will deliver certification programs, provide technical training, perform installations and validations, and act as a trusted technical resource for customers using Artel products and technologies.

You will train customers and internal teams, troubleshoot hardware/software, and travel to client sites to ensure excellent support and adoption of Artel solutions.