Training & Support Specialist

Nova Biomedical; Westbrook (ME); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangements

Tuition reimbursement

Paid holidays

Job summary

Nova Biomedical is seeking a Training & Support Specialist for its Technical Services team. You will deliver certification programs, provide technical training, perform installations and validations, and act as a trusted technical resource for customers using Artel products and technologies.

You will train customers and internal teams, troubleshoot hardware/software, and travel to client sites to ensure excellent support and adoption of Artel solutions.

Qualifications

• Proven success developing training materials and delivering technical training programs.
• Experience working independently in customer-facing environments.
• Strong troubleshooting and problem-solving skills across hardware, software, and laboratory workflows.
• Experience working within regulated laboratory environments including GMP, GLP, and ISO systems.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to explain complex technical concepts to technical and non-technical audiences.
• Experience building strong customer relationships and delivering consultative support.
• Proficiency with Microsoft Office applications, presentation software, and e-learning platforms.
• Strong organizational skills with the ability to manage multiple priorities and travel commitments.
• Authorization to work in the United States without employer sponsorship.

Responsibilities

• Deliver Artel’s Pipetting Technique Certification and Pipette Quality Management Certification programs through engaging presentations and one-on-one coaching.
• Support onboarding and training of new employees.
• Perform Artel system installations, validations, and customer training both onsite and remotely.
• Train internal teams on new products, software updates, procedures, and work instructions.
• Identify opportunities to improve training content and maintain current training materials.
• Troubleshoot Artel hardware, software, and workflow‑related customer issues.
• Support and participate in trade shows, conferences, customer demonstrations, and events.
• Build and maintain strong customer relationships while acting as a trusted technical advisor.
• Collaborate with cross‑functional teams to ensure outstanding customer support and satisfaction.
• Travel extensively to customer locations to deliver training and technical support.

Skills

Training program development

Technical training delivery

Independent work

Regulated lab environments (GMP/GLP/IS

Excellent communication

Customer-facing

Microsoft Office & e-learning

Tools

MS Office

Presentation software

e-learning platforms

Job description

Nova Biomedical: One Global Brand. One Vision. Together under one name. Advanced Instruments and Nova Biomedical are now united under one brand, Nova Biomedical, marking a major milestone in our journey to deliver greater value to our customers. By combining our strengths, we’re accelerating innovation, supporting critical workflows, and delivering world‑class service across the biopharmaceutical and clinical markets.

Job Summary

To support the expanded application of Nova Biomedical’s Artel portfolio and continued growth of our customer base throughout the country, we are seeking a Training & Support Specialist for our Technical Services team. The Training & Support Specialist is responsible for delivering customer certification programs, providing technical training and support, performing system installations and validations, and serving as a trusted technical resource for customers using Artel products and technologies. This role works closely with internal teams and customers to improve liquid handling accuracy, support regulated workflows, and drive adoption of Artel’s industry‑leading laboratory solutions.

Responsibilities

• Deliver Artel’s Pipetting Technique Certification and Pipette Quality Management Certification programs through engaging presentations and one-on-one coaching.
• Support onboarding and training of new employees.
• Perform Artel system installations, validations, and customer training both onsite and remotely.
• Train internal teams on new products, software updates, procedures, and work instructions.
• Identify opportunities to improve training content and maintain current training materials.
• Troubleshoot Artel hardware, software, and workflow‑related customer issues.
• Support and participate in trade shows, conferences, customer demonstrations, and events.
• Build and maintain strong customer relationships while acting as a trusted technical advisor.
• Collaborate with cross‑functional teams to ensure outstanding customer support and satisfaction.
• Travel extensively to customer locations to deliver training and technical support.

Experience Requirements

• Proven success developing training materials and delivering technical training programs.
• Experience working independently in customer‑facing environments.
• Strong troubleshooting and problem‑solving skills across hardware, software, and laboratory workflows.
• Experience working within regulated laboratory environments including GMP, GLP, and ISO systems.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Demonstrated ability to explain complex technical concepts to technical and non‑technical audiences.
• Experience building strong customer relationships and delivering consultative support.
• Proficiency with Microsoft Office applications, presentation software, and e‑learning platforms.
• Strong organizational skills with the ability to manage multiple priorities and travel commitments.
• Authorization to work in the United States without employer sponsorship.

Physical Requirements

• Ability to lift up to 55 pounds.
• Ability to stand for extended periods while conducting onsite training and customer support activities.
• Valid driver’s license required.
• Ability to travel 50–70% based on customer and business needs.
• Ability to travel internationally on occasion.Ability to work effectively within laboratory, manufacturing, office, and customer environments.
• The full list of physical requirements for this role is available upon request.

Why Work for Nova Biomedical

• Flexible Medical, Dental, & Vision Coverage
• Competitive 401k company match
• Bonus Program, Generous PTO and paid holidays
• Generous Tuition reimbursement
• Hybrid and flexible work arrangements
• Professional development, engagement and events
• Company marketplace for lunch and snacks in our Norwood, MA, Billerica, MA and Westbrook, ME offices
• Company subsidized cafeteria in our Waltham, MA office

Work Location

Hybrid work schedule on‑site in Westbrook, ME

Targeted Salary Range

$75,000 - $90,000/year. Nova Biomedical believes in transparency and integrity throughout all we do, including compensation. The provided salary range for this role represents the expected base salary or hourly rate for this opening. Actual compensation will be commensurate with the candidate’s experience and may vary based on individual factors such as location, skills, and education.

About The Company

At Nova Biomedical, we’re not just building instruments, we’re powering breakthroughs that improve lives. Our smart, science‑driven solutions are trusted in over 100 countries to speed drug development and enhance patient care. Our integration brings together more than 70 years of scientific excellence with Nova’s cutting‑edge innovation, forming a powerhouse of precision, purpose, and possibility. With FDA‑registered, ISO‑certified manufacturing, more than 125 FDA approvals, and industry‑trusted diagnostics, we’re setting new standards in quality and reliability. Nova Biomedical is proud to be a global leader in osmolality testing and biotechnology and in vitro diagnostic (IVD) instrumentation, dedicated to advancing patient care and scientific discovery with a legacy that continues to shape the future of life sciences. With headquarters in Norwood and Waltham, Massachusetts, and a global team of nearly 2,000 employees, we’re building a collaborative, empowered culture grounded in shared values: Customer Centricity, Ingenuity, Ownership & Accountability, Collaboration, and Integrity. Working at Nova Biomedical means joining a mission‑driven organization where your contributions matter. Whether you’re in engineering, science, manufacturing, or support, you’ll be part of a team that values innovation, invests in your growth, and is committed to making a real‑world impact on global health. Explore what’s next with us at novabiomedical.com.

EEO Statement

Nova Biomedical takes pride in being an equal opportunity employer committed to hiring a diverse and inclusive workforce. As a part of our commitment to a diverse and inclusive workforce, Nova Biomedical will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

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