Field Product & Training Specialist

Dan Bolen & Associates, LLC.; Phoenix (AZ); Remote; USD 65,000 - 85,000; Full time

Job summary

Dan Bolen & Associates, LLC. seeks a Technical Support Specialist to provide on-site and virtual assistance. This role requires over 5 years of experience in technical support within manufacturing or industrial environments. You will facilitate product training and support product launches, collaborating with various teams to enhance customer experience.

The ideal candidate possesses strong communication skills and the ability to simplify technical concepts. Travel is required up to 50% depending on region and events.

Qualifications

• Over 5 years of experience in technical support, product training, or field service within a manufacturing or industrial setting.
• Ability to simplify complex technical concepts for diverse audiences.
• Experience managing third-party service providers.

Responsibilities

• Deliver on-site and virtual technical support.
• Facilitate product training and live demonstrations.
• Support product launches with field validation.
• Manage relationships with third-party service partners.
• Act as a liaison between sales and technical teams.
• Gather insights to improve training content.

Skills

Technical support experience

Interpersonal and communication skills

Collaboration with service providers

Education

Bachelor's degree (preferred)

Job description

Dan Bolen & Associates, LLC. seeks a Technical Support Specialist to provide on-site and virtual assistance. This role requires over 5 years of experience in technical support within manufacturing or industrial environments. You will facilitate product training and support product launches, collaborating with various teams to enhance customer experience.

The ideal candidate possesses strong communication skills and the ability to simplify technical concepts. Travel is required up to 50% depending on region and events.