Senior Technical Support Specialist - Medical Devices

TERUMO BCT, INC; Lakewood (CO); On-site; USD 69,000 - 86,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Wellness program

Life insurance

Disability coverage

401(k) with company match

Job summary

Terumo Blood and Cell Technologies seeks a Customer Support Technical Specialist II to deliver advanced troubleshooting, clinical training, and field support across the region. You will collaborate with engineering, quality, and product teams, support field service teams and healthcare customers, and mentor junior staff.

The role emphasizes hands-on problem solving, data-driven improvements, and strong customer focus in a dynamic medical device environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum 5 years experience preferably in technical support or engineering roles.
• Strong ability to teach, communicate, and mentor technicians and customers.

Responsibilities

• Delivers technical training on site and at customer locations.
• Represents customers for product improvements and initiates changes.
• Provides internal technical service and customer training.
• Assists in clinical trials or field verifications including equipment training and site selection.
• Analyzes product complaint trends and implements corrective actions.
• Travels to customer sites as Regional Subject Matter Expert to diagnose equipment failures.
• Guides and supports Technical Specialist I.
• Deals with service documentation like spare part instructions and PM procedures.

Skills

Training delivery

Customer focus

Mentoring

Communication

Technical troubleshooting

Office software

2D drawings

Education

Bachelor's degree or higher

Tools

MS Office

2D drawing programs

Job description

Terumo Blood and Cell Technologies seeks a Customer Support Technical Specialist II to deliver advanced troubleshooting, clinical training, and field support across the region. You will collaborate with engineering, quality, and product teams, support field service teams and healthcare customers, and mentor junior staff.

The role emphasizes hands-on problem solving, data-driven improvements, and strong customer focus in a dynamic medical device environment.