Field Services Trainer

EmergencyMD; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Annual Bonus Program

Wellness Credit

FSA

401k with match up to 5%

Life insurance

Disability insurance

Paid sick leave

PTO

Job summary

MIRATECH in Phoenix, AZ seeks an experienced Technical Training Delivery professional to lead instructor-led and hands-on training for field service personnel across ACIS, SCR, DPF, electrical, control, instrumentation, and commissioning activities. You will deliver onboarding programs, conduct demonstrations, and promote standardized work practices.

This role emphasizes coaching, mentoring, performance feedback, and continuous improvement of training materials.

Qualifications

• 5+ years of Field Service, commissioning, troubleshooting, or technical support experience.
• Demonstrated ability to independently deliver technical training programs.
• Recognized technical resource within assigned specialty areas.
• Prior experience mentoring technicians and supporting qualification activities.
• Ability to develop or improve training materials and practical exercises.
• Proven troubleshooting and root cause analysis capabilities.
• Good communication and presentation skills.
• Ability to coach and mentor technicians under guidance.

Responsibilities

• Deliver instructor-led classroom, virtual, and field-based training programs.
• Provide onboarding training for newly hired Field Service personnel.
• Deliver technical instruction related to ACIS, SCR, DPF, electrical, control, instrumentation, and commissioning.
• Conduct practical demonstrations and hands-on exercises; reinforce tool and software usage.
• Promote standardized work practices across regions.
• Coach technicians during field assignments and provide developmental feedback.
• Identify performance gaps and recommend training solutions; assist progression through certifications.
• Maintain training records and attendance documentation.
• Support continuous improvement of training materials and exercises; ensure consistency in field execution standards.

Skills

Field Service

Training Delivery

Troubleshooting

Mentoring

Electrical Systems

Instrumentation

Communication

Travel Readiness

Job description

Location: Phoenix, AZ

Collaborates with: All departments

What You'll Do:

• Technical Training Delivery
  • Deliver instructor-led classroom, virtual, and field-based training programs.
  • Provide onboarding training for newly hired Field Service personnel.
  • Deliver technical instruction related to:
    • ACIS systems
    • SCR systems
    • DPF systems
    • Electrical systems
    • Control systems
    • Instrumentation
    • Commissioning activities
    • Preventive maintenance procedures
    • Troubleshooting methodologies
    • Service documentation requirements
  • Conduct practical demonstrations and hands-on exercises.
  • Reinforce proper use of tools, diagnostic equipment, software platforms, and field procedures.
  • Promote standardized work practices across all regions.
• Technician Development & Coaching
  • Coach technicians during field assignments.
  • Provide structured developmental feedback.
  • Identify performance gaps and recommend training solutions.
  • Assist technicians with progression through qualification and certification requirements.
  • Mentor developing technicians and support technical skill growth.
  • Encourage proper troubleshooting, root cause analysis, and problem-solving practices.
• Safety & Procedural Compliance
  • Promote safe work practices and compliance with company policies.
  • Reinforce proper PPE use, hazard recognition, and risk mitigation techniques.
• Training Documentation & Recordkeeping
  • Maintain accurate training records and attendance documentation.
• Continuous Improvement
  • Support continuous improvement of training materials, presentations, and practical exercises.
  • Promote consistency in training delivery and field execution standards.

How to Qualify:

• 5+ years of Field Service, commissioning, troubleshooting, or technical support experience.
• Demonstrated ability to independently deliver technical training programs.
• Recognized technical resource within assigned specialty areas.
• Prior experience mentoring technicians and supporting qualification activities.
• Ability to develop or improve training materials and practical exercises.
• Proven troubleshooting and root cause analysis capabilities.
• Good communication and presentation skills.
• Ability to coach and mentor technicians under guidance.
• Demonstrated proficiency in assigned systems and work processes.
• Able to travel extensively.
• Experience supporting customer-facing technical discussions that requires a working knowledge of:
  • Electrical systems
  • Instrumentation
  • Controls platforms
  • Service procedures
  • Field documentation requirements

Preferred experience includes:

• 8+ years of Field Service, commissioning, troubleshooting, and technical support experience
  Advanced expertise across multiple product lines and technical disciplines.
• Recognized subject matter expert within the organization.
• Demonstrated ability to lead large-scale training initiatives.
• Extensive experience developing curriculum, qualification standards, and technical content.
• Ability to support advanced troubleshooting, product improvements, and technical escalations.
• Capable of influencing training strategy and organizational development initiatives.

What We Offer:

• Health, Dental & Vision Insurance
• Annual Bonus Program
• $350 Annual Wellness Credit
• Flexible Spending Account (FSA)
• 401k with match up to 5%
• Life insurance
• Disability insurance
• 5 days of paid sick leave annually (prorated based on start date)
• 15 days PTO annually (prorated based on start date)

Equal Opportunity:

MIRATECH is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regards to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.