Technical Training Instructor
PartsSource Inc.
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Benefits offered by this job
Job summary
PartsSource Inc. is seeking a Technical Training Instructor in Cleveland, Ohio. The instructor will deliver advanced equipment training and act as a subject matter expert in a technical environment, supporting both internal teams and customers. Responsibilities include developing training courses and maintaining equipment readiness.
The role requires strong instructional expertise, technical troubleshooting skills, and a commitment to customer satisfaction. The position offers a competitive compensation package, professional development, and a hybrid work culture.
Qualifications
- Minimum of three years of instructional experience in a technical environment.
- Evidence of hands-on experience in the technical specialty.
- Demonstrated knowledge of equipment maintenance and troubleshooting.
Responsibilities
- Deliver advanced equipment training and support service operations.
- Manage service-related activities and ensure customer satisfaction.
- Develop and facilitate technical training programs.
Skills
Education
Tools
Job description
PartsSource is the leading technology and software platform for managing mission‑critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
The Technical Training Instructor serves as a technical subject matter expert responsible for delivering advanced equipment training, supporting service operations, and providing technical consultation across the organization. This role combines instructional expertise, technical troubleshooting, service coordination, and customer support to ensure successful implementation, operation, and maintenance of specialized equipment and technologies.
The Technical Training Instructor acts as a primary technical resource for internal teams, students, customers, and contracted service providers while supporting business growth through training excellence, service revenue generation, and continuous improvement initiatives. This position requires approximately 25% travel to customer sites, training locations, and other business locations as needed.
- Serve as the primary point of contact for technical support related to equipment, service requests, parts inquiries, and student support needs.
- Manage and support service‑related activities, ensuring timely and effective resolution of customer and operational issues.
- Develop and maintain productive relationships with contracted service providers and technical partners.
- Coordinate service events and monitor performance, quality, and profitability to support departmental goals.
- Ensure service requests, repairs, installations, and maintenance activities are completed accurately and in accordance with established standards.
- Assist with parts repair activities, quality control processes, and equipment troubleshooting.
- Analyze service trends and recommend improvements to increase efficiency, customer satisfaction, and operational performance.
- Develop, deliver, and facilitate technical training programs in assigned modalities and areas of expertise.
- Maintain comprehensive knowledge of applicable curriculum, equipment, technologies, and industry best practices.
- Translate complex technical concepts into clear, engaging, and effective learning experiences for diverse audiences.
- Develop instructional materials including presentations, syllabi, handouts, laboratory exercises, examinations, quizzes, evaluations, and multimedia content.
- Ensure training materials remain current, accurate, and aligned with technological advancements and industry requirements.
- Prepare classrooms, laboratories, and equipment to ensure successful course delivery and a professional learning environment.
- Evaluate student performance and provide constructive feedback to support learning outcomes.
- Coordinate training schedules and logistics with internal departments to ensure seamless program delivery.
- Perform equipment inspections, installations, de‑installations, repairs, maintenance, and operational testing as required.
- Maintain and troubleshoot laboratory and training equipment to ensure operational readiness.
- Stay current on emerging technologies, industry developments, and modality‑specific advancements.
- Identify opportunities for new training programs, services, and technology offerings.
- Advise leadership regarding industry trends, market developments, customer needs, and new technology opportunities.
- Support the growth and profitability of service operations through effective management of service‑related activities.
- Monitor gross margin performance and contribute to departmental financial objectives.
- Collaborate with leadership and finance teams to develop service reporting and performance metrics.
- Maintain accurate records, technical documentation, and training materials.
- Promote a safe, organized, and professional work environment across classrooms, laboratories, warehouses, and customer locations.
- Associate's degree in Electronics, Biomedical Technology, Engineering Technology, or a related field; Bachelor's degree preferred. Equivalent combination of education and experience may be considered.
- Minimum of three (3) years of instructional, training, or teaching experience in a technical environment.
- Minimum of two (2) years of hands‑on experience working within the assigned modality or related technical specialty.
- Demonstrated knowledge of equipment installation, maintenance, troubleshooting, and repair processes.
- Strong technical aptitude with the ability to learn and apply complex technologies.
- Proficiency using Microsoft Office and common business software applications.
- Excellent verbal, written, and presentation skills.
- Industry certifications related to assigned modality or technical specialization.
- Experience developing technical curriculum and instructional programs.
- Experience supporting service operations, field service organizations, or technical support functions.
- Experience working directly with customers in healthcare, technical, industrial, or educational environments.
- Knowledge of quality assurance, equipment compliance, and operational best practices.
Builds strong relationships and delivers responsive, professional service that meets customer, student, and stakeholder needs.
Clearly communicates technical information to diverse audiences and adapts messaging to support understanding and engagement.
Takes ownership of responsibilities, follows through on commitments, and consistently delivers high‑quality results.
Works effectively across departments, partners with stakeholders, and contributes to a positive team environment.
Actively identifies opportunities to improve processes, services, training programs, and operational effectiveness.
Analyzes technical and operational issues, identifies root causes, and implements practical solutions.
Maintains advanced knowledge of assigned modalities, equipment, technologies, and industry standards while serving as a trusted subject matter expert.
Designs, develops, and delivers effective training programs that support knowledge transfer, skill development, and learner success.
Coordinates service activities, manages resources, and supports operational performance while maintaining quality and profitability standards.
Diagnoses technical issues, performs repairs and maintenance activities, and ensures equipment reliability and performance.
Understands operational and financial drivers, monitors performance metrics, and contributes to organizational goals.
Provides expert guidance, builds credibility with stakeholders, and effectively recommends solutions and improvements.
- Ability to sit, stand, walk, reach, and use hands and arms for extended periods.
- Ability to lift, move, install, and work with technical equipment and training materials.
- Ability to travel to customer sites and training locations as required.
- Normal vision and hearing sufficient to perform job duties.
Work is performed in a variety of settings including classrooms, laboratories, warehouses, office environments, and customer locations. The role requires interaction with technical equipment, students, customers, and internal teams.
- Achievement of service revenue and gross margin objectives.
- Quality and effectiveness of training delivery.
- Customer and student satisfaction.
- Service responsiveness and issue resolution.
- Operational efficiency and compliance with established standards.
- Contribution to organizational growth, innovation, and continuous improvement initiatives.
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more).
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.
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