Technical Trainer I - Global Learning & Adoption

Global Payments; Tempe (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Global Payments is seeking a Technical Trainer to join our Learning & Development Team. You will design and deliver training programs that accelerate product adoption, empower clients and colleagues, and drive measurable business outcomes across our payments platform.

You will lead development of tailored solutions, evaluate training effectiveness, and act as a trusted advisor to clients and stakeholders, helping teams stay ahead of evolving technology and regulatory requirements.

Qualifications

• Experience delivering technical or product-based training programs.
• Full training lifecycle: analysis, design, delivery and evaluation.
• Strong consultative and stakeholder management skills.
• Ability to work independently on complex initiatives.
• Extensive knowledge of technology-enabled solutions or payments environments.

Responsibilities

• Design and deliver impactful learning experiences that accelerate product adoption and user confidence.
• Lead development of tailored training solutions for complex business needs.
• Influence learning strategy and drive continuous improvement initiatives.
• Serve as a trusted advisor to clients and stakeholders to increase solution utilization.
• Build organizational capability through coaching and knowledge leadership.

Skills

Training delivery

Full training lifecycle

Consultative skills

Independent contributor

Learning & development knowledge

Education

Instructional design certification

Job description

Global Payments is seeking a Technical Trainer to join our Learning & Development Team. You will design and deliver training programs that accelerate product adoption, empower clients and colleagues, and drive measurable business outcomes across our payments platform.

You will lead development of tailored solutions, evaluate training effectiveness, and act as a trusted advisor to clients and stakeholders, helping teams stay ahead of evolving technology and regulatory requirements.