Technical Trainer I

Global Payments; Cincinnati (OH); On-site; USD 80,000 - 120,000; Full time

Job summary

Global Payments is seeking a Technical Trainer to empower clients and colleagues with knowledge to maximize the value of our payment solutions. You will design, deliver and scale learning experiences across product adoption and technology deployments.

You will influence training strategy, partner with stakeholders, and coach teams to adapt to evolving payments technology, compliance needs, and client expectations worldwide.

Qualifications

• Experience delivering technical or product-based training programs for diverse audiences.
• Experience across analysis, design, delivery and evaluation in training.
• Strong consultative and stakeholder management to influence decisions.
• Ability to work independently on complex initiatives with good judgment.
• Knowledge of technology-enabled payments solutions and fintech environments.
• Bonus for professional training or instructional design certification.
• Experience in payment processing or highly regulated industries.
• Proficiency in a second language for global training delivery.

Responsibilities

• Design and deliver impactful learning experiences that accelerate product adoption and enable clients and colleagues to achieve measurable business outcomes.
• Lead the development of tailored training solutions addressing complex business needs and ensure successful implementation of Global Payments products and technologies.
• Influence learning strategy and continuous improvement initiatives by evaluating training effectiveness and driving meaningful results.
• Serve as a trusted advisor to clients and stakeholders, increasing solution utilization and strengthening relationships.
• Build organizational capability through coaching and knowledge leadership across evolving industry changes.

Skills

Technical training

Training lifecycle

Stakeholder management

Independent contributor

Payments/fintech domain

Bilingual (second language)

Instructional design certification

Payment processing experience

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Technical Trainer to join our ever-evolving Learning & Development Team and help shape the future of global commerce. In this role, you’ll empower clients, colleagues and partners with the knowledge and confidence to maximize the value of Global Payments solutions, driving adoption, performance and business outcomes across a complex payments landscape. Your expertise will influence how learning is designed, delivered and scaled, helping teams stay ahead of evolving technologies, compliance requirements and client expectations. As a trusted advisor and subject matter expert, you’ll play a critical role in strengthening client success, accelerating organizational capability and supporting Global Payments’ mission to deliver innovative payment solutions that help businesses thrive around the world.

What you'll own

• Design and deliver impactful learning experiences that accelerate product adoption, strengthen user confidence and enable clients and colleagues to achieve measurable business outcomes.
• Lead the development of tailored training solutions that address complex business needs, improve knowledge retention and drive successful implementation of Global Payments products and technologies.
• Influence learning strategy and continuous improvement initiatives by evaluating training effectiveness, identifying opportunities for enhancement and ensuring training programs deliver meaningful results.
• Serve as a trusted advisor to clients and stakeholders, providing expert guidance that increases solution utilization, strengthens relationships and contributes to long-term business success.
• Build organizational capability through coaching and knowledge leadership, empowering teams to develop expertise, improve performance and adapt confidently to evolving industry and technology changes.

What you'll bring

• Proven experience delivering technical or product-based training programs for diverse audiences and translating complex concepts into engaging, practical learning experiences.
• Experience in the full training lifecycle, including analysis, design, delivery and evaluation, with a track record of achieving measurable learning and business outcomes.
• Strong consultative and stakeholder management skills, with the ability to influence decisions, build credibility and foster strong client and internal partnerships.
• Demonstrated ability to work independently on complex initiatives, applying sound judgment, critical thinking and problem-solving skills to achieve successful outcomes.
• Extensive knowledge of technology-enabled solutions, products or payment-related environments, combined with a passion for continuous learning and knowledge sharing.
• It's a bonus if you have Professional training or instructional design certification.
• Experience supporting payment processing, financial technology or highly regulated industries.
• Proficiency in a second language and experience delivering training to global audiences.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].