Technical Trainer

TEKsystems; New York (NY); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical

Dental

Paid holidays

Vacation time

401k

Job summary

TEKsystems is seeking a Technical Trainer in New York, NY for a fully onsite role. The candidate will deliver IT training to attorneys and staff, develop courseware, and collaborate with IT leadership to shape training initiatives.

Strong documentation and end-user support are essential. The role requires at least a bachelor's degree and 3–5 years of technology training experience, preferably in a professional services environment.

Qualifications

• Bachelor's degree required.
• 3–5 years' experience training technology-related content.
• Law Firm experience preferred.
• Excellent teaching, presentation and verbal communication skills.
• Strong writing ability and production of technical documentation.

Responsibilities

• Delivers Information Technology training to diverse audiences (one-on-one, classroom, e-learning, print/electronic).
• Develops courseware including outlines, exercises, and self-guided tools on Firm software/hardware.
• Collaborates with IT Training leadership to tailor training strategies.
• Designs and maintains user guides, quick references, and intranet content.
• Provides proactive end-user support and advanced Help Desk assistance.

Skills

Excellent teaching & presentation

Outstanding verbal communication

Team player & customer service

Strong writing & docs

Attention to detail

Experience with LMS

Ability to train end users

Ability to work over 40 hours

Education

Bachelor's degree

3–5 years training experience

Law firm experience preferred

Tools

Windows 11

MS Office

Microsoft 365

iManage

Adobe Acrobat

SharePoint

Job description

Description

The Technical Trainer position requires outstanding communication skills and extensive team and end-user interaction. Maintaining positive relationships with the Firm's end-user community and providing innovative technology training for attorneys and support staff while observing confidentiality of personnel and Firm matters at all times are key to this position.

Essential Duties and Responsibilities

• Delivers Information Technology training in a manner appropriate for the content and audience which may include one-on-one training sessions, coaching, classroom training, e-learning, multimedia, floor support and print and electronic documentation.
• Develops creative training courseware including course outlines, exercises, instructional materials and self-guided learning tools covering topics related to the Firm's software, hardware and mobile devices.
• Collaborates with the Manager of IT Training, IT Training staff, IT management and staff and the Firm's administrative team managers to develop training strategies and initiatives to meet the specific needs of the Firm's user community.
• Designs, writes and maintains print and electronic documentation including user guides, quick reference cards and tips.
• Writes and updates content for the Firm's intranet including daily tips and Frequently Asked Questions (FAQs).
• Provides proactive support and software troubleshooting to the Firm's end user community.
• Provides advanced level support to Help Desk staff on complex end-user applications including but not limited to Microsoft 365, iManage Work 10, Adobe Acrobat, mobile applications and others.
• Evaluates and tests new software.
• Maintains clean and orderly office conditions and ensures that adequate supplies including training materials are available.
• These and other duties as assigned are performed under general supervision and according to established policies and procedures.

Knowledge, Skills, and Abilities Required

• Excellent teaching, training and presentation skills and demonstrated outstanding verbal communication skills.
• A team player with strong customer service orientation and commitment to excellence.
• Excellent writing skills with demonstrable portfolio of technical documentation.
• Attention to detail in writing, speaking and presenting content.
• Expert knowledge of Windows 11 and Microsoft 365, document management systems, document comparison software, Adobe Acrobat, template and macro packages and other legal-specific applications.
• Demonstrated creative approaches to learning and development strategies for professional adult learners.
• Ability to communicate effectively and professionally with all levels of Firm personnel.
• Thorough knowledge of iOS and iPad OS devices with the ability to teach and support usage in an enterprise environment.
• Experience with learning management systems (LMS).
• Knowledge of remote access technologies, SharePoint and other law firm specific applications.
• Ability to handle multiple tasks and time sensitive work demands in a fast paced and demanding professional environment while continuing to fulfill essential duties.
• Ability to work over 40 hours per week when required. Position may require conducting training on nights, weekends or holidays.

Education and Experience

• Bachelor's degree is required.
• Minimum three to five years' experience training technology-related content in a professional services organization.
• Law Firm experience preferred.

Skills

Training, Windows 11, MS Office, Microsoft 365, Bachelor's Degree, iManage, Adobe, legal experience

Top Skills Details

Training,Windows 11,MS Office,Microsoft 365,Bachelor's Degree

Additional Skills & Qualifications

Candidates must have excellent communication and presentation skills.

Experience Level

Expert Level

Job Type & Location

This is a Permanent position based out of New York, NY.

Pay and Benefits

The pay range for this position is $95000.00 - $120000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

• Medical
• Dental
• Paid holidays
• Vacation time
• 401k

Workplace Type

This is a fully onsite position in New York,NY.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.