Technical Trainer

SNI Technology; Los Angeles (CA); Hybrid; USD 125,000 - 130,000; Full time

Job summary

SNI Technology is seeking a hands-on Senior Technology Trainer to lead user adoption, onboarding, and technology training across our firm in Los Angeles. You will deliver instructor-led and virtual sessions, develop learning materials, and coach end users on Microsoft 365 and enterprise applications.

The ideal candidate has 5+ years of training experience in professional services, strong presentation skills, and the ability to simplify complex tech concepts for diverse audiences, including

Qualifications

• 5+ years delivering technology training, software training, or application training.
• Experience delivering live classroom, virtual instructor-led, and one-on-one training sessions.
• Strong knowledge of Microsoft 365 including: Word, Excel, Outlook, PowerPoint, Teams, OneDrive, SharePoint
• Experience supporting user adoption, onboarding, and technology change initiatives
• Ability to create training documentation, job aids, and learning resources
• Excellent presentation, communication, and facilitation skills

Responsibilities

• Deliver instructor-led, virtual, and one-on-one training sessions for attorneys, professional staff, and new hires
• Facilitate technology onboarding programs and new user orientation
• Develop and maintain training materials, quick reference guides, job aids, videos, and e-learning content
• Drive adoption of Microsoft 365 applications and enterprise technology platforms
• Provide workflow coaching and productivity recommendations to end users
• Partner with IT, HR, and business stakeholders to identify training needs and develop learning strategies
• Support technology rollouts, upgrades, and change management initiatives
• Conduct floor support, follow-up coaching, and user readiness activities during software implementations
• Track training participation, evaluate effectiveness, and recommend improvements
• Stay current on emerging technologies, including Microsoft Copilot and AI-enabled productivity tools

Skills

Technology training

Microsoft 365

Presentation skills

Facilitation

Onboarding

Education

Microsoft Office Specialist (MOS) certification

Microsoft Certified Trainer (MCT) certification

Tools

Articulate

Captivate

Camtasia

Job description

Work Arrangement: Hybrid 3 days onsite Tues-Thurs

Job Type: Direct hire

Compensation: $125,000-$130,000

About the Role

We are seeking a hands-on Senior Technology Trainer to lead user adoption, onboarding, and technology training initiatives for professionals across the firm. This role will be responsible for delivering engaging instructor-led and virtual training programs, developing learning materials, and coaching end users on Microsoft 365 and enterprise applications.

The ideal candidate has experience training employees in a professional services environment, preferably within a law firm, consulting firm, accounting firm, or other knowledge-worker organization. Success in this role requires a strong understanding of Microsoft 365, excellent presentation skills, and the ability to simplify complex technology concepts for diverse audiences.

Key Responsibilities

• Deliver instructor-led, virtual, and one-on-one training sessions for attorneys, professional staff, and new hires
• Facilitate technology onboarding programs and new user orientation
• Develop and maintain training materials, quick reference guides, job aids, videos, and e-learning content
• Drive adoption of Microsoft 365 applications and enterprise technology platforms
• Provide workflow coaching and productivity recommendations to end users
• Partner with IT, HR, and business stakeholders to identify training needs and develop learning strategies
• Support technology rollouts, upgrades, and change management initiatives
• Conduct floor support, follow-up coaching, and user readiness activities during software implementations
• Track training participation, evaluate effectiveness, and recommend improvements
• Stay current on emerging technologies, including Microsoft Copilot and AI-enabled productivity tools

Required Qualifications

• 5+ years of experience delivering technology training, software training, or application training
• Experience conducting live classroom, virtual instructor-led, and one-on-one training sessions
• Strong knowledge of Microsoft 365 including:
• Word
• Excel
• Outlook
• PowerPoint
• Teams
• OneDrive
• SharePoint
• Experience supporting user adoption, onboarding, and technology change initiatives
• Ability to create training documentation, job aids, and learning resources
• Excellent presentation, communication, and facilitation skills

Preferred Qualifications

• Experience working in a law firm, legal services, consulting, accounting, financial services, or other professional services environment
• Experience training attorneys, executives, consultants, or professional staff
• Experience with legal technology platforms such as:
• iManage
• NetDocuments
• Litera
• Intapp
• Aderant
• Elite
• Microsoft Office Specialist (MOS) certification
• Microsoft Certified Trainer (MCT) certification
• Experience with Microsoft Copilot, AI adoption, or productivity coaching
• Experience creating e-learning content using tools such as Articulate, Captivate, Camtasia, or similar platforms