Technical Support & Troubleshooting Expert

Priority Dispatch Corp.; Flowood (MS); On-site; USD 42,000 - 65,000; Full time

Job summary

Puckett Machinery Company Confidential in Flowood, MS is seeking a Technical Communicator responsible for expert counsel via telephone and email to internal and external customers and suppliers on technical and product issues.

The role involves researching, troubleshooting, coaching technicians, handling warranty guidance, and preparing written failure analyses and reports in collaboration with OEM engineering.

Qualifications

• High school diploma or GED required.
• Experience in automotive or truck service environments preferred.
• Strong ability to read and interpret technical literature and schematics.

Responsibilities

• Provide expert telephone and email support to customers and suppliers.
• Troubleshoot and coach technicians to resolve product issues.
• Prepare written failure analyses and reports for engineering.
• Coordinate with OEM engineering and design personnel on problems.

Skills

Customer service

Problem solving

Communication

Reading schematics

Attention to detail

Education

High school diploma or GED

Tools

MS Office

DBS and SIS

Job description

Puckett Machinery Company Confidential in Flowood, MS is seeking a Technical Communicator responsible for expert counsel via telephone and email to internal and external customers and suppliers on technical and product issues.

The role involves researching, troubleshooting, coaching technicians, handling warranty guidance, and preparing written failure analyses and reports in collaboration with OEM engineering.